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AG81's avatar
AG81
Level 5
12 years ago

FSA Target Error

Hello to all,

I'm just updated to EV 10.0.3 an EV for Exchange environment. Now the customer has purchased FSA licences too. I'm trying to congifure a new FSA volume to archive with the "New Volume" wizard. At the Select Vault Store step, it returns the netx "blank" or unexpected message.

 

I have revised all the pre-requitisites:

- EV for FSA at target server are running under EV Servcie account

- EV Service account is Local Admin at FSA target

- EV service account has Full control at Share permissions Folder

- EV service account has Full control at NTFS permissions Folder

 

Any Idea?

 

Thank you!

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  • Nathan_Clark_2's avatar
    Nathan_Clark_2
    12 years ago

    Here  [{B2656BAB-30C3-4209-B628-45CECE8CE882}] Server Name [evserver.mydomain.com] Elapsed [0.007s] Result [Access is denied.  (0x80070005)] it trying to create a License object in the Admin service and getting access denied on evserver.mydomain.com, so maybe dtrace mmc/admin service and post the dtarce or send to me if you dont wish to post it here.

     

    nathan_clark@symantec.com

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  • AG81's avatar
    AG81
    Level 5
    12 years ago

     

    Im tracing the event and I found only this:
     
    2315 12:02:56.831 [5320] (mmc) <5240> EV:L {VaultCoCreateInstanceEx} CLSID [{4EC6FF76-C97A-11D1-90E0-0000F879BE6A}] Server Name [(null)] Used Server Name [(null)] Num of attempts [1] Total elapsed [0.000s] Result [Success  (0)]
    2316 12:02:56.847 [5320] (mmc) <5240> EV:L {VaultCoCreateInstanceEx} Attempt [1] to create COM object failed. CLSID [{B2656BAB-30C3-4209-B628-45CECE8CE882}] Server Name [evserver.mydomain.com] Elapsed [0.007s] Result [Access is denied.  (0x80070005)]
    2317 12:02:57.050 [5320] (mmc) <5240> EV:H {VaultCoCreateInstanceEx} CLSID [{B2656BAB-30C3-4209-B628-45CECE8CE882}] Server Name [evserver.mydomain.com] Used Server Name [evserver.mydomain.com] Num of attempts [2] Total elapsed [0.205s] Result [Access is denied.  (0x80070005)]
     
    The DCOM is enabled in EVSERVER, and I have added the DisableLoopbackCheck registriy Key in both EVServer and FileServer
     
    http://www.symantec.com/business/support/index?page=content&id=TECH57344&actp=search&viewlocale=en_US&searchid=1360321717000
     
    But it stills not working. Getting the same error.
     
     
  • RahulG's avatar
    RahulG
    Level 6
    12 years ago

    Could you check if there is any error reported in the event log ?

    You may need to Run dtrace for MMC to get more info about the error?

  • Nathan_Clark_2's avatar
    Nathan_Clark_2
    Level 4
    12 years ago

    Its checking the license dtrace the admin service and look for lines beginning:CLicense2

  • AG81's avatar
    AG81
    Level 5
    12 years ago

     

    Hi to all
     
    @Nathan:
     
    At the Dtrace log, I found these lines with CLicense2
     
     
    1271 12:02:22.331 [5320] (mmc) <5240> EV:M CLicense2::LoadLicense - Calling SlicCreateLicenseManager()|Status: 0x00000000
    1272 12:02:22.347 [5320] (mmc) <5240> EV:M CLicense2::LoadLicense - Calling SlicCreateLicenseEx()|Status: 0x00000000|Feature Code: EVBase
    1273 12:02:22.347 [5320] (mmc) <5240> EV:M CLicense2::DoLicenseCheck - EVBase License is valid
     
     
    @RahulG:
     
    In the Event Viewer I can't see any error about It. But I found the License Event ID 4213. I supose that there are 52 lines because allready exists the old SLF files from previous versions.
    This site it's upgraded from 2007 to 8, 8 to 9, 9 to new W2K8R2 Server with the same 9 (to accomplish with 64 bit requirement), and 9 to 10.
     

    License checking has identified that you are currently licensed for the following features: 

     

    Feature #1: EVBase

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #2: EVFSA

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #3: EVArchExplorer

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #4: EVOSL

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #5: EVFTC

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #6: EVHFM

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #7: EVBase

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #8: EVArchive

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #9: EVPSTM

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #10: EVOfflineVault

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #11: EVPubFolder

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #12: EVOSL

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #13: EVFTC

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #14: EVHFM

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #15: EVBase

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #16: EVArchive

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #17: EVPSTM

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #18: EVOfflineVault

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #19: EVPubFolder

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #20: EVOSL

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #21: EVFTC

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #22: EVHFM

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #23: EVBase

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #24: EVFSA

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #25: EVArchExplorer

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #26: EVOSL

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #27: EVFTC

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #28: EVHFM

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #29: EVBase

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #30: EVArchive

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #31: EVPSTM

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #32: EVOfflineVault

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #33: EVPubFolder

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #34: EVOSL

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #35: EVFTC

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #36: EVHFM

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #37: EVDominoArchive

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #38: EVNSFM

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #39: EVBase

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #40: EVFSA

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #41: EVArchExplorer

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #42: EVOSL

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #43: EVFTC

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #44: EVHFM

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #45: EVBase

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #46: EVFSA

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #47: EVArchExplorer

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #48: EVOSL

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #49: EVFTC

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #50: EVHFM

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #51: EVBase

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     

    Feature #52: EVArchive

    Version: 1.0

    Status: Valid

    Type: Production

    Ends: Never

     
    Thanks you!!!
  • AG81's avatar
    AG81
    Level 5
    12 years ago

    Hello

    If you think that maybe its a problem with the license, should I re-download de SLF file and replace it?

    Another idea? I have these project stopped because this.

    Thanks!!!

    -------------------------

    UPDATE: at 18:18=> I tried to stop all services, remove the old SLF files, and copy the re-downloaded. Services are started, and the site licenced, but still the problem.

     

  • JesusWept3's avatar
    JesusWept3
    Level 6
    12 years ago

    By the looks of the events generated, you have multiple SLF's?
    How many EV Servers do you have?
    I seem to remember that each EV Server in the environment must contain the valid license, not just the one EV Server that might run FSA

    What i would suggest is to do the following

    1. Stop Enterprise Vault Services
    2. Go to C:\ProgramData\Symantec Shared\Licenses
    3. Delete the existing SLF files that you might have there
    4. Go to C:\Program Files (x86)\Enterprise Vault\
    5. Delete any SLF files existing there
    6. Go to C:\Program Files (x86)\Enterprise Vault\Installed Licenses\
    7. Delete the existing SLF files that you might have there
    8. Place the SLF you downloaded in to C:\Program Files (x86)\Enterprise Vault\
    9. Restart the Admin Service and the other EV Services

    Then try re-adding the targets.

  • AG81's avatar
    AG81
    Level 5
    12 years ago

    Hi JesusWept3,

    I did your recomendations, but the error stills. Now there only the last SLF files (for EV 10).

    The scenario is:

    - 1 EV server. This is a new server, migrated with servermigration.exe. (the old server was 32 bits).

    - Before the servermigration, I was modified the DNS records to point the new server.

    -  After the migration and test all the site (only for Exchange Archiving)  Upgraded the new server from 9.0.2 to 10.0.3

    - After the upgraded, I'm trying to configure the FSA.

     

    Are you sure that this is a license problem? Maybe it will a DNS problem? Should I run Update Service Localitons??

    Thank you!!

     

  • Nathan_Clark_2's avatar
    Nathan_Clark_2
    Level 4
    12 years ago

    Here  [{B2656BAB-30C3-4209-B628-45CECE8CE882}] Server Name [evserver.mydomain.com] Elapsed [0.007s] Result [Access is denied.  (0x80070005)] it trying to create a License object in the Admin service and getting access denied on evserver.mydomain.com, so maybe dtrace mmc/admin service and post the dtarce or send to me if you dont wish to post it here.

     

    nathan_clark@symantec.com

  • AG81's avatar
    AG81
    Level 5
    12 years ago

    Hi Nathan

    I have sent you an mail with the asked info.

    Thank you!