GetOnlineAttachmentFileSize 0x800710DD EV 10 sp3
hi
one user cannot retrieve an archived email from the vault
he gets this error when clickin on hyperlink in archived email
Symantec Enterprise Vault - Error
GetOnlineAttachmentFileSize 0...
we discovered it had to do with the browser not prompting username and password and or recognising the existing username and password in the keychain (apple's location for remember user credentials etc)
the hyperlink worked fine locally on the server and using a different browser
just need to get hold of the users laptop to continue local troubleshooting
i guess the error message is not clear, it should have said you do not have permission to this archived item or something but instead it came up with the error in the subject of this posts
so looks like the EV server is fine and this is just 1 client issue for this particular shortcut/hyperlink
