IIS deadlocks caused the EnterpriseVaultAppPool to shutdown. Need permanent fix.
Hi Experts,
A few weeks back my client had an issue with IIS deadlock causing EV to shutdown and users with outlook plugins cannot connect to retrieve archived emails. I restarted the admin service to resolve the issue right away but i'm trying to find out how to fix this IIS deadlock permanently. Below are the config details:
EV version is 9.0
OS version is Windows 2003 x86 R2 Standard SP2
.NET Framework 3.5 SP1
Here are the application event ids i saw during the issue.
Event Type: Warning
Event Source: W3SVC-WP
Event Category: None
Event ID: 2262
Date: 18/06/2014
Time: 7:49:54 AM
User: N/A
Computer: XXXXXX
Description:
ISAPI 'C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_isapi.dll' reported itself as unhealthy for the following reason: 'Deadlock detected'
Event Type: Warning
Event Source: W3SVC
Event Category: None
Event ID: 1013
Date: 18/06/2014
Time: 8:35:57 AM
User: N/A
Computer: XXXXXX
Description:
A process serving application pool 'EnterpriseVaultAppPool' exceeded time limits during shut down. The process id was '632'.
The below system event means users cannot connect to EV anymore.
Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10016
Date: 18/06/2014
Time: 9:25:45 AM
User: XXXXXX
Computer: ADLEV01
Description:
The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID
{957FF4B4-162B-4708-843A-0134868699B4} to the user XXXXXXX SID (S-1-5-21-54283969-1262164758-1202159320-60899). This security permission can be modified using the Component Services administrative tool.
Hope for you response and advise on this. Many thanks.
-Will
I have filed a case with Symantec and enabled the backtrace. I will close this discussion and re-open if need be as it is hard to determine the cause of the issue without the necessary logs.
