Forum Discussion

Rdosramos's avatar
Rdosramos
Level 5
4 years ago

Index services keep stopping

HI all,  Picked up this error on our EV server.  Log Name: Symantec Enterprise Vault Source: Enterprise Vault Date: 2021-02-16 05:30:29 PM Event ID: 41335 Task Category: Index Admin Service Le...
  • GertjanA's avatar
    GertjanA
    4 years ago

    Hi R.

    Which EV version? I assume the re-install of the indexing engine went fine. Did you also re-apply MP's (if installed)? I have seen similar errors. These were mostly caused by an update to the  .Net version. (MS Patching).

    I also found that reinstalling the indexing engine resolves this. As I am on 12.5.2 at the moment, I follow this document to do so: https://www.veritas.com/content/support/en_US/article.100037911

    I assume you rebooted already?

GertjanA's avatar
GertjanA
Moderator

Hi R.

Which EV version? I assume the re-install of the indexing engine went fine. Did you also re-apply MP's (if installed)? I have seen similar errors. These were mostly caused by an update to the  .Net version. (MS Patching).

I also found that reinstalling the indexing engine resolves this. As I am on 12.5.2 at the moment, I follow this document to do so: https://www.veritas.com/content/support/en_US/article.100037911

I assume you rebooted already?

Rdosramos's avatar
Rdosramos
Level 5
4 years ago

Hi Gertjan, 

Unfortunalty the installation I am dealing with is 11.0.1. When I try and do the index reinstall it was strange because it would not let me do it because of a CHF Hotfix that was installed. I then Unsinatlled and reinstalled EV and the CHF and still the same. 

Reboot: Yes