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Tonaco_pt's avatar
Tonaco_pt
Moderator
10 years ago

Install EV 10 Cluster Passive Node error.

 

HI all,

I'm upgrade ev9.3 to ev 10.4 in a cluster environment, when upgrading the other node I got the following errro:

EVOM Reporting

 

 

 

Failed
 

Server2.ritta.local: Microsoft SQL Server Reporting Services has not been detected, or an unsupported version is present. For the latest information on the supported versions of SQL Reporting Services, see the Enterprise Vault Compatibility Charts at http://www.symantec.com/docs/TECH38537.

Enterprise Vault cluster server was:

2 physical Windows 2008 r2 Server.

2 failover group (a SQL server and a MSMQ / Enterprise vault server)

on the server1 I installed the SQL reporting server.

I got stuck  on the passive node, I continued the instalation, just prevent the MSMQ\EV cluster group from failover to the server2. 

Does any one know how can I update the passive server?

90px_ev10erro1.png90px_ev10erro2.png

 

Enterprise Vault
Information Governance
Troubleshooting
Upgrade
Windows Server (2003-2008)
  • Tonaco_pt's avatar
    Tonaco_pt
    10 years ago

    Call, Symantec support, and got the solution:

     

    Issue

    An upgrade or reinstall of Enterprise Vault results in an error indicating that the SQL Server Reporting Services has not been detected.
     
     
    Error

    Microsoft SQL Server Reporting Services has not been detected, or an unsupported version is present.
     
     
     
     
    Cause

    The error is caused by the fact that Enterprise Vault Reporting services has been previously installed on the Enterprise Vault server.


     
    Solution

    1). Start - Run - Regedit

    2). Expand HKLM\SOFTWARE\KVS\Enterprise Vault\Install\
          or
          Expand HKLM\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\Install
    3). Double-click EVOMReporting
    4). Change the Value from "Installed" to "Not Installed". Click Ok to save the changes. 
    5). Close the registry. The installation should now proceed without generating the error. 

4 Replies

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  • Dylan_J's avatar
    Dylan_J
    10 years ago

    Hi mate,

    Did you do a hardware migration or an inplace EV upgrade? 

  • Tonaco_pt's avatar
    Tonaco_pt
    Moderator
    10 years ago

    Call, Symantec support, and got the solution:

     

    Issue

    An upgrade or reinstall of Enterprise Vault results in an error indicating that the SQL Server Reporting Services has not been detected.
     
     
    Error

    Microsoft SQL Server Reporting Services has not been detected, or an unsupported version is present.
     
     
     
     
    Cause

    The error is caused by the fact that Enterprise Vault Reporting services has been previously installed on the Enterprise Vault server.


     
    Solution

    1). Start - Run - Regedit

    2). Expand HKLM\SOFTWARE\KVS\Enterprise Vault\Install\
          or
          Expand HKLM\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\Install
    3). Double-click EVOMReporting
    4). Change the Value from "Installed" to "Not Installed". Click Ok to save the changes. 
    5). Close the registry. The installation should now proceed without generating the error.