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margiev's avatar
margiev
Level 4
11 years ago

Lots of archived items waiting to be indexed

There is a message in the event log that there are 167557 archived items in Vault store that are

waiting to be indexed.  What causes this and how would I fix the problem?

 

Enterprise Vault
Error messages
Information Governance
Tip-How to
Windows Server (2003-2008)
  • Ben_Watts's avatar
    Ben_Watts
    11 years ago

    There are many reasons, some of which are below:-

    No open Index locations (Different to Backup Mode)

    Indexing Service not running

    Index locations in backup mode  -  Checked and confirmed to be out of backup mode

    Problems with the index location/s

    Problems with the item/s to be indexed

    Problems with the Index Volume/s themselves (1 or more failed/offline etc)

     

    Honestly could be any number of things, have a quick look here to begin with  -  http://www.symantec.com/docs/TECH50268  -  I would open a case with support so that it can be investigated properly and corrected, that is ofcourse if you are unable to sort it yourself.

     

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  • AndrewB's avatar
    AndrewB
    Moderator
    11 years ago

    honestly, could be a dozen different things. what have you looked at so far?

  • katimmons's avatar
    katimmons
    Level 4
    11 years ago

    May be that you're in BU mode, have you checked this?

    In the administration console, you can set and clear vault store backup mode in the following places:

    • The context menu on the Enterprise Vault site
    • The context menu on any vault store group
    • The context menu on any vault store

    You can set and clear index location backup mode in the following places:

    • The context menu on the Enterprise Vault site
    • The context menu on any Enterprise Vault server
    • The index service properties page
  • margiev's avatar
    margiev
    Level 4
    11 years ago

    I don't really know what to look at.  That is why I posted this question.

  • AndrewB's avatar
    AndrewB
    Moderator
    11 years ago

    rerun the checks from the vault admin console. is the number of itmes waiting to be indexed going up or down?

  • Ben_Watts's avatar
    Ben_Watts
    Level 6
    11 years ago

    There are many reasons, some of which are below:-

    No open Index locations (Different to Backup Mode)

    Indexing Service not running

    Index locations in backup mode  -  Checked and confirmed to be out of backup mode

    Problems with the index location/s

    Problems with the item/s to be indexed

    Problems with the Index Volume/s themselves (1 or more failed/offline etc)

     

    Honestly could be any number of things, have a quick look here to begin with  -  http://www.symantec.com/docs/TECH50268  -  I would open a case with support so that it can be investigated properly and corrected, that is ofcourse if you are unable to sort it yourself.