Forum Discussion

rasobey's avatar
rasobey
Level 5
15 years ago

MAPI - how to nuke it from orbit?

All,

I'm utterly convinced that 99% of the problems I've got with my EV servers (see other threads I've started re: mailboxes not enabling and others) are down to MAPI.

Software:
Exchange 2007 SP1 RU9
EV 8.0.3 on Windows Server 2008 x64 x 2
SQL 2005 x 1 (not overly familiar with the SQL stuff)
Outlook 2003 SP3 and hotfix as required by the compatibility chart.

We started off with Outlook 2007 and CDO 1.2.1 which was just horrendous. Tasks would randomly fail and having a server stay up for more than a few hours was considered good :) I downgraded to Outlook 2003 which gave a much better experience. My archiving tasks started to run continuously but as we started enabling mailboxes the servers would only do around 30 per night before giving up.

My latest test was to simply enable 200 test mailboxes (all on the same server / storage group) and let EV at them. However, I'm lucky to see 40 mailboxes enabled before, for the remaining mailboxes, I get lots of event log errors about MAPI sessions (could not get one) and errors relating to synchronizing said mailboxes. I can get all the error posted here if anyone's interested.

What I'm most interested in is this: how do I completely remove Outlook, MAPI and everything to do with it from a server so I can start from scratch?

Cheers for any help (and apologies if I don't respond until tomorrow, it's getting late here)

Richard

Enterprise Vault
Information Governance
  • HKP11's avatar
    HKP11
    15 years ago
    We were receiving MAPI errors when synchronization of archive tasks occurred and when archiving took place.  Issues/errors below. The archive task synchronization also gave an error when accessing archived item via OWA.  We have EV v8.0 SP2, Outlook 2007 on EV server, Exchange 2007 SP2.

    ISSUES/ERRORS:
    -------------------------------------------------------------------------------------
    Event Type:        Error
    Event Source:    Enterprise Vault
    Event Category:                Archive Task
    Event ID:              3310
    Date:                     2/21/2010
    Time:                     7:00:07 PM
    User:                     N/A
    Computer:          xxxxx
    Description:
    There was a problem accessing a network service or resource.  The dispenser will re-queue the current item and sleep for 10 minute(s).
     
    Task: Exchange Mailbox Archiving Task for xxxxx
    -------------------------------------------------------------------------------------
    Event Type:        Error
    Event Source:    Enterprise Vault
    Event Category:                Archive Task
    Event ID:              2262
    Date:                     2/21/2010
    Time:                     7:00:29 PM
    User:                     N/A
    Computer:          xxxxx
    Description:
    Error processing archiving request for system xxxxx
    -------------------------------------------------------------------------------------
    Event Type:        Error
    Event Source:    Enterprise Vault
    Event Category:                Retrieval Task
    Event ID:              3310
    Date:                     2/22/2010
    Time:                     1:46:57 PM
    User:                     N/A
    Computer:          xxxxx
    Description:
    There was a problem accessing a network service or resource.  The dispenser will re-queue the current item and sleep for 5 minute(s).
     
    Task: Exchange Mailbox Archiving Task for xxxxx (Retrieval)
    -------------------------------------------------------------------------------------
    Event Type:        Error
    Event Source:    Enterprise Vault
    Event Category:                Archive Task
    Event ID:              3139
    Date:                     2/20/2010
    Time:                     8:04:38 PM
    User:                     N/A
    Computer:          xxxxx
    Description:
    An non-specific error has occurred whilst enabling archiving for the mailbox /o=company/ou=First Administrative Group/cn=Recipients/cn=user
     
    Error: ClassFactory cannot supply requested class  [0x80040111]
    -------------------------------------------------------------------------------------
    OWA error when accessing archived item while archive task synchronization occurs:
    "The archived item is currently unavailable. ..." 
    -------------------------------------------------------------------------------------
    Few users had many pending shortcuts that would temporary change to shortcuts for a second and back to pending shortcuts again. The pending items were archived and in the vault.



    RESOLUTION:
    Already had "Closest GC" registry value, but errors persisted.  Tried "DS Server", but errors persisted.  Tried reducing the number of concurrent connections for the archive tasks, but the errors persisted.  Finally, uninstalled Office 2007 SP2 and installed Office 2003 SP3 + hotfix KB948074 (reboot required).  This fixed these errors/issues!!!!  :)

    Thanks to JesusWept2 and Mike B for their help!!!
    Posting just in case others are having the same type of errors/issues.
    hkp11

18 Replies

Sort By
  • Wayne_Humphrey's avatar
    Wayne_Humphrey
    Level 6
    15 years ago
    Richard,

    I would look at M$ forums for that, as for your speeds they SUCK like you say, I have watched 25,000 mailboxes get enabled before. It was aether 3 or 4 hours, but you getting 40 mmm something is wrong.

    Just one more question is the OS a standard build or a company specific build? If it has been modded, would it be possible to reinstall the OS on one server to test? BTW I ALWAYS recommend otlk 2k3.

  • rasobey's avatar
    rasobey
    Level 5
    15 years ago
    Wayne,

    The server build is pretty stock just using the Microsoft unattended deployment tools. A few extra bits like HP Smart Array GUI and the like are tacked on, but there's nothing fancy. You wouldn't know it from putting the CD in the drive anyway.

    I'm a little worried that having Outlook 2007 + CDO 1.2.1 harmed the server that even uninstalling both and putting 2003 on isn't going to be enough. I've a gut feeling I'll need to rebuild the servers. That shouldn't take long but I've only done "DR" with a professional sitting with me for guidance, but I did take notes so it shouldn't be that hard...right? :)

    Cheers

    Richard
  • Wayne_Humphrey's avatar
    Wayne_Humphrey
    Level 6
    15 years ago
    Richard,

    Its as easy as saying 123, to make life easy just install the servers with the same name, install Enterprise Vault, run the Configuration Wizard, It will pickup what you configured on that server and install all the necessary services and stuff automatically :) yes that's all it is.
  • JolaineY's avatar
    JolaineY
    Level 4
    15 years ago

    It's worth mentioning that some errors that might look MAPI related on the surface can be a reported as a result of something else altogether.  

    For example, this error was reported randomly when performing manualy syncronization of all mailboxes and intermittently when trying to enable mailboxes.  We found that the root cause was there was an intermittent issue contacting the GC that was hardcoded in the VAC so the lookup that's done to verify that the VSA has permissions to perform certain MAPI functions failed.

    EventID: 3231
    Details:
    Could not get a MAPI session from the session pool.
    Error: ClassFactory cannot supply requested class  [0x80040111]


    The error 80040111 translates to
    MAPI_E_LOGON_FAILED

    The exact details of the event log error and dtrace can help in diagnosing problems because they can vary.


    Quick note about installing CDO- it is only a requirement for EV 7.0 and earlier versions (I checked the latest compatibility guide to confirm this).

  • HKP11's avatar
    HKP11
    Level 4
    15 years ago
    Hi JolaineY,

    We keep getting these errors (event 3231 and event 3139) mainly during mailbox archiving task synchronization.

    Could not get a MAPI session from the session pool.
    Error: ClassFactory cannot supply requested class  [0x80040111]

    I ran a dtrace and provided to Symantec, but they have not been able to resolve the issues.  These errors occur when the synchronization occurs, and OWA archive access fails also with error "...enterprise vault server is currently unavailable". 

    Some Dtrace info:

    26 15:05:28.002  [5192] (ShoppingService) <964> EV:M CSessionObject::CSessionObject - Using profile name SHOPPINGSVC_02172010T2005280002_964
    27 15:05:28.002  [5192] (ShoppingService) <964> EV:M CSessionObject::GetMAPISession - MAPI session has not been created - do so now
    28 15:05:28.002  [5192] (ShoppingService) <964> EV:M CSessionObject::CreateProfile - Creating profile SHOPPINGSVC_02172010T2005280002_964
    29 15:05:28.002  [5192] (ShoppingService) <964> EV:M CSessionObject::CreateProfile - Configuring profile SHOPPINGSVC_02172010T2005280002_964
    30 15:05:28.049  [5192] (ShoppingService) <964> EV:M CSessionObject::CreateProfile - ConfigureMsgService returned error 0x8007000E
    31 15:05:28.049  [5192] (ShoppingService) <964> EV:M CSessionObject::CreateProfile - COM exception caught 0x8007000E
    32 15:05:28.049  [5192] (ShoppingService) <964> EV:M CSessionObject::GetMAPISession - COM exception caught 0x8007000E
    33 15:05:28.049  [5192] (ShoppingService) <964> EV:M CSessionObject::CSessionObject - GetMAPISession returned error 0x8007000e - throwing error and not constructing object
    34 15:05:28.049  [5192] (ShoppingService) <964> EV:M CSessionObject::TidyUp - Successfully deleted profile SHOPPINGSVC_02172010T2005280002_964
    35 15:05:28.049  [5192] (ShoppingService) <964> EV:M GetDN - Error verifying mailbox, Provided Exchange Server=xxxxxx,Provided , Error=0x8007000E
    36 15:05:28.049  [5192] (ShoppingService) <964> EV:M GetDN - Clean up session object
    37 15:05:28.049  [5716] (w3wp) <13156> EV:L The following basket has been successfully built:| Shopper: acct| BasketID: 20100217150527987 |


    We do not have hard coded GC.  Any ideas what is causing these errors?
    Any help is greatly appreciated!
    Thanks,
    hkp11

  • JesusWept3's avatar
    JesusWept3
    Level 6
    15 years ago
    ConfigureMsgService can usually be resolved by adding the Closest GC registry key

    http://support.microsoft.com/kb/319206

    Use the following steps to force Outlook to identify and use the closest global catalog server yourself.
    1. Click Start, and then click Run.
    2. In the Open box, type regedit.exe, and then click OK.
    3. Locate and then click the following key in the registry:
      HKEY_CURRENT_USER\Software\Microsoft\Exchange\Exchange Provider
      Note You may have to create the registry path.

       
    4. On the Edit menu, click Add Value, and then add the following registry value:
      Value name: Closest GC
      Data type: REG_DWORD
      Radix: Hexadecimal
      Value data: 0x00000001
    5. Quit Registry Editor


  • HKP11's avatar
    HKP11
    Level 4
    15 years ago
    Hi JesusWept2,

    We already have that registry key ClosetGC set to 0x00000001 for the EV service.  We are using Outlook 2007 on the EV server.

    Any other suggestions/ideas?
    Thanks,
    hkp
  • HKP11's avatar
    HKP11
    Level 4
    15 years ago
    Sorry, yes, I have "Closet GC" with space and value of 0x00000001.  This has not helped.

    Any other suggestions?
    Thanks