MAPI - how to nuke it from orbit?
All,
I'm utterly convinced that 99% of the problems I've got with my EV servers (see other threads I've started re: mailboxes not enabling and others) are down to MAPI.
Software:
Exchange ...
- We were receiving MAPI errors when synchronization of archive tasks occurred and when archiving took place. Issues/errors below. The archive task synchronization also gave an error when accessing archived item via OWA. We have EV v8.0 SP2, Outlook 2007 on EV server, Exchange 2007 SP2.
ISSUES/ERRORS:
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Event Type: Error
Event Source: Enterprise Vault
Event Category: Archive Task
Event ID: 3310
Date: 2/21/2010
Time: 7:00:07 PM
User: N/A
Computer: xxxxx
Description:
There was a problem accessing a network service or resource. The dispenser will re-queue the current item and sleep for 10 minute(s).
Task: Exchange Mailbox Archiving Task for xxxxx
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Event Type: Error
Event Source: Enterprise Vault
Event Category: Archive Task
Event ID: 2262
Date: 2/21/2010
Time: 7:00:29 PM
User: N/A
Computer: xxxxx
Description:
Error processing archiving request for system xxxxx
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Event Type: Error
Event Source: Enterprise Vault
Event Category: Retrieval Task
Event ID: 3310
Date: 2/22/2010
Time: 1:46:57 PM
User: N/A
Computer: xxxxx
Description:
There was a problem accessing a network service or resource. The dispenser will re-queue the current item and sleep for 5 minute(s).
Task: Exchange Mailbox Archiving Task for xxxxx (Retrieval)
-------------------------------------------------------------------------------------
Event Type: Error
Event Source: Enterprise Vault
Event Category: Archive Task
Event ID: 3139
Date: 2/20/2010
Time: 8:04:38 PM
User: N/A
Computer: xxxxx
Description:
An non-specific error has occurred whilst enabling archiving for the mailbox /o=company/ou=First Administrative Group/cn=Recipients/cn=user
Error: ClassFactory cannot supply requested class [0x80040111]
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OWA error when accessing archived item while archive task synchronization occurs:
"The archived item is currently unavailable. ..."
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Few users had many pending shortcuts that would temporary change to shortcuts for a second and back to pending shortcuts again. The pending items were archived and in the vault.
RESOLUTION:
Already had "Closest GC" registry value, but errors persisted. Tried "DS Server", but errors persisted. Tried reducing the number of concurrent connections for the archive tasks, but the errors persisted. Finally, uninstalled Office 2007 SP2 and installed Office 2003 SP3 + hotfix KB948074 (reboot required). This fixed these errors/issues!!!!
Thanks to JesusWept2 and Mike B for their help!!!
Posting just in case others are having the same type of errors/issues.
hkp11
