Forum Discussion

Tifosa's avatar
Tifosa
Level 4
8 years ago

Missing EV icons after upgrade to Office 2016 (Exchange Online/Office 2016)

Hi All, We have a killer of a problem that right now is only affecting a few users but my fear is it will grow... I should add that we are well beyond the official 'supported solution"... We were r...
Enterprise Vault
EV
EV Icons
Office 2010
Office 365
Tifosa's avatar
Tifosa
Level 4

Hi Chris,

Thanks for that. We are (or we were running the 11.0.1 CHF4), however on checking further I have discovered that we are running the eariler release of it.. We had version 11.0.1.3674, and the newer one is 11.0.1.3683.

I have installed 11.0.1.3683 on some users machines who are having issues, and yes they are now working. Thanks!... It is worth noting that the backend server is still EV 10.0.4 (I know it's not supported, but it's working right now)

While this has fixed the issue for migrated users to Exchange Online (EXO), it hasn't fixed the issue for new starters. Like I said in my first post we are outside what is technically supported, but we currently in a intrim state until we migrated Public Folders to EXO.

These new starters have never been enabled for EV so they have no hidden messages in their mailbox. As you started earlier, they cannot open or see the EV icons. 

Is there anyway to enable these users so they can open archived items? I really don't like the fact that they have the addin installed but it won't engage unless they have been activated, it just seems stupid to me...

My thinking was if we somehow create or copy a hidden message into their mailbox over EWS? It's not something I've ever tried or wanted to do, but that's where my brain is taking me too...

Any suggestions?

Thanks again...

GertjanA's avatar
GertjanA
Moderator
8 years ago

Hello Tifosa,

Stupid question perhaps, but new users won't have an archive right? and, no archive = no shortcuts? So why would they need to client? If they have access to another archive, and the proper permissions, the client should assist in them opening the items, but they do not need to be enabled as far as I know.

  • Tifosa's avatar
    Tifosa
    Level 4
    8 years ago
    Hi. It's not a stupid question at all. We still have Public Folders on-perm which are archived (and are still being archived). We have around 460k PFs at the moment, they will be moved to Exchange Online (we are working with MS to get that done).

    When a new starter tries to open a PF archived email they only get the shortcut and not the full item. They have the client installed however from what Chris is saying the addin won't engage the scripting until that user has been enabled for EV (not something that is possible now they have been migrated as the EV server is still on-prem).

    I'm under the impression that the EV addin won't do anything unless the mailbox has the hidden messages in it.