Barak2
5 years agoLevel 2
OUTLOOK16 Can't open archived/stored emails
Hello all
I Have a terminal server 16 + outlook 16 + EV client 12.3
None of the users cannot open archived mails.
The message is: This item has been archived by Enterprise Vault. Click here to view the original item (this link doesn't work).
To view an email, the users must "restore" to the mailbox and then open it.
Any suggestions ?
Thank you.
Update:
I found a solution, add this value in registry:
HKEY_CURRENT_USER\Software\KVS\Enterprise Vault\Client
DisplayItemsUsingOOM registry key to 0