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fuadsm's avatar
fuadsm
Level 3
17 years ago

Pending Archive for two weeks

Dear all,
I have installed Enterprise Vault two weeks ago and enabled some mailboxes for archiving but I see emails inside these mail boxes marked as pending archive and when I open one of these emails I see the following message on the header:
 
"This item is being archived by Enterprise Vault
Do not copy, move or delete this item."
 
This message is appearing since the date I enabled this MS Exchange mail box and still not marked as finished archived.
 
Your help is highly appreciated.
Best Regards,


Message Edited by fuadsm on 10-17-2007 05:53 AM
Enterprise Vault
Information Governance
  • TonySterling's avatar
    TonySterling
    17 years ago
    You safety copy strategy is probably after back up. 
     
    Check out the "Backing up vault stores" sectoin in the Administration help.

11 Replies

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  • TonySterling's avatar
    TonySterling
    Moderator
    17 years ago
    You safety copy strategy is probably after back up. 
     
    Check out the "Backing up vault stores" sectoin in the Administration help.
  • fuadsm's avatar
    fuadsm
    Level 3
    17 years ago
    Thanks alot, the solution is working. After backing up the vault store, it freed the exchange mailboxes.
    Regards,
  • Steve_Mullenix's avatar
    Steve_Mullenix
    Level 4
    17 years ago
    I've run into a similar issue as well.  It had been running fine for a couple months but now all of a sudden, even after a backup, clients are left with the grey box/clock icon showing the message is still pending archive.  Does the backup state of Exchange itself factor into this or just the EV store/SQL backups?


    Message Edited by Steve Mullenix on 10-22-2007 12:28 PM
  • Maynard_K's avatar
    Maynard_K
    Level 6
    17 years ago
    This functionality relies only on the backup state of the saveset.  You may want to try our "cancel pending" operation and then try to archive once more.
  • Tyrone_Burke's avatar
    Tyrone_Burke
    Level 3
    17 years ago
     Within the Mailbox Policy on the EV server for versions 6 and above

    To cancel pending items using this method:
    1. Open the VAC and browse to the Site,Policies, Exchange, Mailbox section
    2. Right click on the Mailbox Policy and select the Advanced Tab
    3. Ensure you are viewing the Archiving General settings and change the Pending Shortcut Timeout value to 0.
    4. Select 'Ok' to save the policy changes and then run a Synchronization job on the appropriate Mailbox Archiving task(s) to which the policy applied
    5. Open the Vault Administration Console (VAC)
    6. Right click to select Run Now on the appropriate Archiving Service/Task
    7. Select Report mode and the mailbox or mailboxes against which you wish to run the PendingShortcutTimeout functionality.
     
    Then re Archive the emails this will the re enter them into EV after the next full backup
  • Steve_Mullenix's avatar
    Steve_Mullenix
    Level 4
    17 years ago
    So far I've also tried:
     
    - Manually reset archive bit on vault storage
     
    -Done as mentioned above and zero'd the pending files.  It reset all the icons back to Outlook default but when I force a message into the vault it repeats the problem.  It also only appears to be occuring on a few mailboxes, could it be something related to the user/mailbox account?
  • Maynard_K's avatar
    Maynard_K
    Level 6
    17 years ago
    You wanna try to zap these suspect mailboxes.  Have a look here.
     
    support.veritas.com/docs/273154
     
    Ensure that these user archives are enabled again and also ensure that they can be synchronized.
  • Silli's avatar
    Silli
    17 years ago
    I had a similar case and found the solution from document http://support.veritas.com/docs/273157
     
    I used method 3.
     
    Solution 3. Within the Mailbox Policy on the EV server for versions 6 and above

    To cancel pending items using this method:
    1. Open the VAC and browse to the Site,Policies, Exchange, Mailbox section
    2. Right click on the Mailbox Policy and select the Advanced Tab
    3. Ensure you are viewing the Archiving General settings and change the Pending Shortcut Timeout value to 0.
    4. Select 'Ok' to save the policy changes and then run a Synchronization job on the appropriate Mailbox Archiving task(s) to which the policy applied
    5. Open the Vault Administration Console (VAC)
    6. Right click to select Run Now on the appropriate Archiving Service/Task
    7. Select Report mode and the mailbox or mailboxes against which you wish to run
     
    Cheers
     
    Kimi