Forum Discussion

Mike_S_1's avatar
Mike_S_1
Level 3
14 years ago

Problem accessing archived emails in Evault

I have a single user that when she tries to pull up any archived email whether in outlook 2010 or archive explorer she cannot see the whole body of the email and cannot access attachments. "there was...
Enterprise Vault
Information Governance
  • Paul_Grimshaw's avatar
    Paul_Grimshaw
    14 years ago

    Hi,

    This is the error that is generated:-

    22/06/2011 23:41:23.800[4996]: CShortcutItem::Display...Return Last Failed error: 0x80070005
    22/06/2011 23:41:23.801[4996]: ~CShortcutItem::Display: 0x80070005

    This is access is denied. You state that this only happens for one user so can you check and see if the PSTDisableGrow registry key is set in either of the following locations as per MS KB http://support.microsoft.com/kb/954268:-

    HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\%d.0\Outlook\PST HKEY_CURRENT_USER\Software\Microsoft\Office\n.0\Outlook\PST

    If it is set and has avalue of 1 then change to 0 to see if that fixes the issue. If the key does not exist then can you check the enterpise vault event log and see if there are events generated when the retrieval error is experienced on the client.

    If there is no entry generated then setup a dtrace of the StorageOnlineOPNS process and reproduce the issue and post the dtrace log here along with the client trace from that time.

    Also test that the item itself is OK by giving the VSA access to the archive manually and testing items can be retrieved OK by the VSA to rule out the archived item itself and reduce it to an issue related to that particular user.

    Regards...Paul.

Paul_Grimshaw's avatar
Paul_Grimshaw
Level 6
14 years ago

Hi,

This is the error that is generated:-

22/06/2011 23:41:23.800[4996]: CShortcutItem::Display...Return Last Failed error: 0x80070005
22/06/2011 23:41:23.801[4996]: ~CShortcutItem::Display: 0x80070005

This is access is denied. You state that this only happens for one user so can you check and see if the PSTDisableGrow registry key is set in either of the following locations as per MS KB http://support.microsoft.com/kb/954268:-

HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\%d.0\Outlook\PST HKEY_CURRENT_USER\Software\Microsoft\Office\n.0\Outlook\PST

If it is set and has avalue of 1 then change to 0 to see if that fixes the issue. If the key does not exist then can you check the enterpise vault event log and see if there are events generated when the retrieval error is experienced on the client.

If there is no entry generated then setup a dtrace of the StorageOnlineOPNS process and reproduce the issue and post the dtrace log here along with the client trace from that time.

Also test that the item itself is OK by giving the VSA access to the archive manually and testing items can be retrieved OK by the VSA to rule out the archived item itself and reduce it to an issue related to that particular user.

Regards...Paul.