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Andre_Peeters's avatar
Andre_Peeters
Level 3
11 years ago

Public folder archiving stopped on EV9

Hi

About a week ago Archiving of Public Folders stopped.

Evault 9.4 on windows 2003 R2 sp2 and exchange 2003 sp2 on w2k3 R2 sp2.

Using dtrace I see this errors for every public folder.

154 09:52:47.616  [7516] (PublicFolderTask) <6380> EV:M {CMailboxHelper::CreateProfileAndSessionEx:#841} Setting up MAPI profile [VaultMbxAgent-HKEXC2-6380-1389775967-0-616-0]
155 09:52:48.037  [7516] (PublicFolderTask) <6380> EV:M {CMailboxHelper::CreateProfileAndSessionEx:#1005} MAPI Profile [VaultMbxAgent-HKEXC2-6380-1389775967-0-616-0] successfully created.
156 09:52:48.037  [7516] (PublicFolderTask) <6380> EV:M {CEVMAPIMutex::ReleaseMAPIMutex:#147} Releasing exclusive profile lock.
157 09:52:48.084  [7516] (PublicFolderTask) <6380> EV:M CPublicFolderAgentTask::CheckFolderMarkIncludesExchangeServer - Checking Folder Mark on Path [�INFORMATICADIENST�CSYSMELD�ARCHIVERING EVAULT]
158 09:52:48.084  [7516] (PublicFolderTask) <6380> EV:H HrMAPIOpenFolderExKvs - COM error caught 0x80070005
159 09:52:48.084  [7516] (PublicFolderTask) <6380> EV:M CPublicFolderAgentTask::CheckFolderMarkIncludesExchangeServer - Exchange Server Name property not found on hidden message, attempting to add it
160 09:52:48.084  [7516] (PublicFolderTask) <6380> EV:H HrMAPIOpenFolderExKvs - COM error caught 0x80070005
161 09:52:48.084  [7516] (PublicFolderTask) <6380> EV:M CPublicFolderAgentTask::CheckFolderMarkIncludesExchangeServer - Checking Folder Mark on Path [�INFORMATICADIENST�TIKKLOK]
162 09:52:48.084  [7516] (PublicFolderTask) <6380> EV:H HrMAPIOpenFolderExKvs - COM error caught 0x80070005
163 09:52:48.084  [7516] (PublicFolderTask) <6380> EV:M CPublicFolderAgentTask::CheckFolderMarkIncludesExchangeServer - Exchange Server Name property not found on hidden message, attempting to add it
164 09:52:48.084  [7516] (PublicFolderTask) <6380> EV:H HrMAPIOpenFolderExKvs - COM error caught 0x80070005
165 09:52:48.100  [7516] (PublicFolderTask) <6380> EV:M CMailboxHelper::DeleteProfile(VaultMbxAgent-HKEXC2-6380-1389775967-0-616-0): 0x0

I've add the vault account as owner to the public folder (and subfolders).

I believe the archiving stopped after windows updates, but I might be wrong.

Mailbox archiving works (same servers, and accounts used).

It seems to be the same problem as here: https://www-secure.symantec.com/connect/forums/ev9-no-new-items-public-folder-archiving

Please help.

Enterprise Vault
Error messages
Information Governance
Windows Server (2003-2008)
  • plaudone's avatar
    plaudone
    11 years ago

    This issue looks to be communication to the DC at times causing an issue.  You could try to restart the tasks regularly to see if that helps.  Also, confirm that network has no issues.   In some cases a re-install of Outlook has helped.  

    These are the key lines from the Dtrace:
     
    3238 14:00:20.336 [6420] (PublicFolderTask) <9668> EV:L {HrMAPIOpenMsgStoreKvs:#50} Opened msg store [0x0]
    3239 14:00:20.340 [6420] (PublicFolderTask) <9668> EV:H {HrMAPIOpenFolderExKvs:#231} COM error caught [0x80070005]
     
    A change was made in 10.0.3 to avoid this path a provide a more reliable method of obtaining the information.  You may still experience issues at times until the upgrade to 10 is complete.  

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  • plaudone's avatar
    plaudone
    Level 5
    11 years ago

    If you resart the EV Storage and Task Controller service does it work for a time?  

    What is the Outlook version on the EV server?  

    Are there other archiving tasks that work on that EV server? 

  • Andre_Peeters's avatar
    Andre_Peeters
    Level 3
    11 years ago

    Usually I restart all services and yes, that helps sometimes for a (short) time.

    Every night, the services are stopped to take a back up of all the data. Starting the services afterwards does not help.

    The outlook version is 2007 (12.0.6665.5003) sp3 MSO (12.0.6683.5000)

    Mailbox archiving keeps on working without problems.

     

     

  • plaudone's avatar
    plaudone
    Level 5
    11 years ago

    How many tasks on the EV server and how many threads per task?  

    Is the Public Folder target the same Exchange server as the mailbox archiving target? 

    How many mail profiles show up when the issue occurs?  Can you delete the older ones and test to see if that helps.  This looks to be a MAPI connection issue as seems to occur over time.   

    There were adjustments to this type of connection in EV 10.0 as well that have resolved similar Public Folder issues. 

  • Andre_Peeters's avatar
    Andre_Peeters
    Level 3
    11 years ago

    The number of threads per task is still on the default setting (5 I believe).

    I used to have 4 tasks (2 for mail, 2 for public folders), early this year we added more public folder tasks. After a few days, things went wrong. Last thursday, I went back to only 2 public folder tasks. This seemed to help a bit. One of the two tasks kept working, the other has worked till saturday evening but has don nothing on sunday (where it should have).

    The task that kept working has only 1 public folder, the other has about 10 public folders.

    The public folder target is the same exchange server as the mail archiving target. (We have 2 exchanges server, both with mail and public folders).

    There are 24 mail profiles. That seems much?

    Upgrading to EV10 is planned for later this year.

     

  • plaudone's avatar
    plaudone
    Level 5
    11 years ago

    This issue looks to be communication to the DC at times causing an issue.  You could try to restart the tasks regularly to see if that helps.  Also, confirm that network has no issues.   In some cases a re-install of Outlook has helped.  

    These are the key lines from the Dtrace:
     
    3238 14:00:20.336 [6420] (PublicFolderTask) <9668> EV:L {HrMAPIOpenMsgStoreKvs:#50} Opened msg store [0x0]
    3239 14:00:20.340 [6420] (PublicFolderTask) <9668> EV:H {HrMAPIOpenFolderExKvs:#231} COM error caught [0x80070005]
     
    A change was made in 10.0.3 to avoid this path a provide a more reliable method of obtaining the information.  You may still experience issues at times until the upgrade to 10 is complete.  
  • Andre_Peeters's avatar
    Andre_Peeters
    Level 3
    11 years ago

    Hi All

    I've opened a case with symantec and together we managed to fix te issue. Their suggestion was to upgrade to 10.0.4. After this upgrade we were able to archive public folders (again).

    Restarting the services (as plaudone suggested) helped most of the time.

    thanks all for your time.

    André