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Chris_Burke's avatar
Chris_Burke
Level 3
13 years ago

Webapp (browser Search) Restore to PST in Journal only enviornmet Fails

I am having a an issue in where restoring a basket in the Browser search app fails. The enviornement (EV10 /Exchange 2010) is licensed only for Journaling. I have added the restore to PST option (Per...
Enterprise Vault
Information Governance
Troubleshooting
  • TonySterling's avatar
    TonySterling
    13 years ago

    The technote I referenced has this:

    Alternative Solution:
    It is also possible to see this same error in a situation where there is no Mailbox Archiving Task associated with the user performing the restore. This can be seen, for instance, in environments where only Journal Archiving is implemented and no Mailbox Archiving Tasks exist; shopping basket restores will still request a mailbox to use for authentication to Exchange, and this error will be encountered when it turns out no Mailbox Archiving Task is associated with the user entered. To work around this, create a Mailbox Archiving Task to service the Exchange server that hosts the mailbox of the restoring user.

    It could be that things have changed a bit since this was written for EV 8 and there are some additional steps required.

    You could open a case and get a definite yes/no from support.

TonySterling's avatar
TonySterling
Moderator
13 years ago

The technote I referenced has this:

Alternative Solution:
It is also possible to see this same error in a situation where there is no Mailbox Archiving Task associated with the user performing the restore. This can be seen, for instance, in environments where only Journal Archiving is implemented and no Mailbox Archiving Tasks exist; shopping basket restores will still request a mailbox to use for authentication to Exchange, and this error will be encountered when it turns out no Mailbox Archiving Task is associated with the user entered. To work around this, create a Mailbox Archiving Task to service the Exchange server that hosts the mailbox of the restoring user.

It could be that things have changed a bit since this was written for EV 8 and there are some additional steps required.

You could open a case and get a definite yes/no from support.