Forum Discussion

nils35's avatar
nils35
Level 4
10 years ago

Shortcuts missing from users mailboxes

Hi, Anyone got an idea why all shortcuts are suddenly missing from several users mailboxes? The mailbox policy is configured to delete shortcuts after 6 months and its been working like this for y...
Enterprise Vault
Information Governance
Troubleshooting
Windows Server (2003-2008)
  • nils35's avatar
    nils35
    10 years ago

    I feel like talking to myself here, but in case anyone get this same problem in the future I will post the solution. This happened because we had changed from archived date to modified date on the Storage Expiry tab.

    Enterprise Vault uses the modified date or archived date to determine the age of a shortcut. You can specify which date to use on the Storage Expiry tab of Site Properties.

    Thanks to all of you who tried helping on this issue.

     

nils35's avatar
nils35
Level 4
10 years ago

We still get support from Symantec, but we are in the middle of planning to upgrade so hope to get it done this year or early next year. I will ask Symantec about the lack of logging.