Forum Discussion

peter_stephens1's avatar
peter_stephens1
Level 4
13 years ago

Single mailbox issue on Enterprise Vault 9.0.1.1073

We have a user who for no apparent reason hasn't had their mailbox archived since May. I have tried disabling and then re-enabling the mailbox in the hope that it restarted archiving but this didnt...
Enterprise Vault
Information Governance
  • peter_stephens1's avatar
    peter_stephens1
    13 years ago

    Ok, so it turned out the user had an e-mail in her inbox which was corrupt and meant the task on her mailbox stalled. Once she removed it the archiving job ran fine.

     

    There is a reg fix to apply to the EV server to ignore corrupt mail and carry on archiving the mailbox, detailed here- http://www.symantec.com/business/support/index?page=content&id=TECH78546

     

    Thanks for all your help and patience, got there in the end!

TonySterling's avatar
TonySterling
Moderator
13 years ago

Sorry, this isn't a report from Reporting:

To run an Exchange Mailbox or Public Folder task immediately

  1. In the left pane of the Administration Console, expand the Vault Site hierarchy until the Enterprise Vault Servers container is visible.

  2. Expand the Enterprise Vault Servers container.
  3. Expand the computer that runs the task you want to start
  4. Click Tasks.
  5. In the right pane, right-click the task that you want to run and then, on the shortcut menu, click Run Now.
  6. Complete the Run Now dialog box, and then click OK.

You will want to choose your specific mailbox in the wizard