Hi mate,
AFAIK, the behavior is expected if the mailboxes have been migrated to new Exchange 2013 servers and they are not added as targets in VAC.
From my experience, you have the following options in this scenario:
1. Add the new Exchange servers as targets in EV (no need to run the archiving if you don't want to)
2. Else, users could access the archived emails via EV Search
Hi thanks for the update.
I ran a search from vault browser for the items and it looks like the user has stubs to items that do not exist/have been deleted/different location.
So not a great deal we can do about that.
You can delete the orphaned shortcuts but for this you will have to first configure the new Exchange servers where the users belong in EV.
Orphaned shortcuts overview: https://www.veritas.com/support/en_US/article.100020274
Ok, an update.
As the vault service account, I can log into archive explorer and view the archived mail.
As the user, I get the error.
So have these archives somehow become disassociated with the original mailbox?
