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Shriiyer's avatar
Shriiyer
Level 3
10 years ago

Unable to access placeholders from file share of EMC Celerra

Hi, We have installed and Configured Enterprise Vault 10.0.4 on Windows 2012 R2. EV is configured to archive the files from the file server (EMC Celerra). We are successfully able to archive...
  • Shriiyer's avatar
    10 years ago
    Hi All,
     
    Please find below troubleshooting steps performed for this issue.
     
    We verified the settings and got to know below configuration on their EMC Celerra
     

    [nasadmin@xxxx120CS0 ~]$ fs_dhsm -connection EVTEST -info

    EVTEST:

    state                = enabled

    offline attr         = on

    popup timeout        = 0

    backup               = passthrough

    read policy override = none

    log file             = on

    max log size         = 10MB

     cid                 = 0

       type                 = HTTP

       secondary            = http://serverev.IN.xxx.xxxxx/EnterpriseVault

       state                = enabled

       read policy override = full

       write policy         = full

       user                 = admxxx@xxx.xxx.xxxxx

       options              = cgi=n

     

    [nasadmin@xxxNS120CS0 ~]$

     

    We were able to brows the above location (http://serverev.xx.xxx.xxxxx/EnterpriseVault) on EV server

    We confirm that Basic Authentication was enable on EV server
    We noticed below error on Celerra

     

    2014-11-13 18:08:21: DHSM: 3:[bnpns120] Could not get HTTP response from HTTP server; status code - 1002 Authentication scheme not supported

    2014-11-13 18:08:21: MGFS: 3:[bnpns120] error direct read block 0 of entry 102, status 28 - InternalError

     

    We then disabled the Windows Authentication and things started working fine

    We then changed the sequences on NTLM on windows authentication and confirm that we are able to access the PH fine.

     

    Now we are able to access placeholder from celerra file server.