Forum Discussion

Srinivasan's avatar
Srinivasan
Level 4
16 years ago
Solved

Unable to open Archive Email from outlook

Environment :
 
Enterprise vault 8.0
Users using outlook 2007

Issue:

Users facing the problem "Unable to open Archive Email from outlook"

Error  : Enterprise Vault cannot Open this item. 
            copy or move it to your Mailbox and then try again from there



 
Enterprise Vault
Information Governance
MS Exchange
  • TonySterling's avatar
    TonySterling
    16 years ago
    I see you have several post..Is this a recent install for you?

    It sounds as if some steps may have been missed around setting up the EV server in your Trusted Sites.
  • Maverik's avatar
    Maverik
    Level 6
    16 years ago

    Does restore and archive function work?

    It is only double clicking that does not work?

    Can you open the item from Archive Explorer?

    Any errors in the evnt logs on EV server?

    Can you replicate and post the client trace.  You may be interested in my article in reading a client trace.

    http://support.veritas.com/docs/276094

     

  • Srinivasan's avatar
    Srinivasan
    Level 4
    16 years ago

    Does restore and archive function work?


    Manually not working.

    Automatically some times working.

     

    It is only double clicking that does not work?


    *Not opening giving below error.

    Error  : Enterprise Vault cannot Open this item. 
                copy or move it to your Mailbox and then try again from there

     

    Can you open the item from Archive Explorer?

    * Prompting for username and pwd . after giving pwd its opening. ( Each and every time for the user)

     

    Any errors in the event logs on EV server?

    Event Id : 2226

    The IRestorationAgent->RestoreItem() function failed whilst processing the item with TransactionID: 5147F88A37EF4B76E4FC19DAF5AA1D41, SavesetID: %2
     
    The IRestorationAgent->RestoreItem() function failed whilst processing the item with TransactionID: 601B1A9EF8E666AB443973FFEB5B1A01, SavesetID: %2
     
    The IRestorationAgent->RestoreItem() function failed whilst processing the item with TransactionID: 6020E5D6BA4DD60CBA70E6306B4258B1, SavesetID: %2



     

  • TonySterling's avatar
    TonySterling
    Moderator
    16 years ago
    I see you have several post..Is this a recent install for you?

    It sounds as if some steps may have been missed around setting up the EV server in your Trusted Sites.