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yotsapat's avatar
yotsapat
Level 3
12 years ago
Solved

Cannot place my files on mapping network drives with Appliance 5220

Hello

      I want to upgrade my Appliance 5220 to lastet version (2.6.0.1) but I got a problem with \install path.

      I opened CIFS share by the step Main_Menu > Manage > Software > Share Open and can map //<Appliance hostname>/install path with my PC but when I placed my patch files from local into its, it has an error like in the picture.

 

5-3-2557 18-38-29.jpg

 

     

Backup and Recovery
Linux
NetBackup Appliance
Patch
Upgrade
  • TomerG's avatar
    TomerG
    12 years ago

    This may be a problem with the space in the folder name. On windows if I type just \\appliance\incoming patches and hit enter, it just catches the \\appliances\incoming part of it... you have to put quotes around the whole thing for it to work properly, i.e. "\\appliances\incoming patches" in the windows explorer or Run dialog box.

    Path.jpg

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  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    12 years ago

    Once you have opened the share you should map the drive using the alternate login option

    The drive to map should actually be \\appliancename\incoming patches\ and not what you have shown

    You should then use the alternate user of appliancename\admin and your password to the appliance as the password

    That should work then

  • yotsapat's avatar
    yotsapat
    Level 3
    12 years ago

    I try map with appliance local user like your suggestion but it still didn't work. it show same messages as map with domain user.

    Does appliance have someway to change permission of share path? it may be gonna work. 

    6-3-2557 12-03-28.jpg

  • Marianne's avatar
    Marianne
    Level 6
    12 years ago

    Maybe step 3 of this process is missing?

    See these steps in Appliance Admin Guide:

    1 You should perform this procedure from a computer that is connected to the
    appliance as well as to the Internet. This ensures that you can download the
    release update from the Symantec Support Web site to the appliance.
    2 Open an SSH session and log on to the appliance as an administrator.
    3 Enter the following command to open the NFS and the CIFS shares:
    Main_Menu > Manage > Software > Share Open
    4 Map or mount the appliance share directory as follows:
    Map the following appliance CIFS share on your
    computer:
    \\<appliance-name>\incoming patches
    ....
    ....
  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    12 years ago

    As long as you set the user a appliancename\admin and used your appliances password it should be OK

    Having said that I have seen it only work when you actually use P@ssw0rd for some reason - you could try that.

    If it still fails then close and re-open the share and try again

    Better still give your appliance internet access and let is check for the the software itself - it will then download it to where it needs it

  • TomerG's avatar
    TomerG
    Level 6
    12 years ago

    This may be a problem with the space in the folder name. On windows if I type just \\appliance\incoming patches and hit enter, it just catches the \\appliances\incoming part of it... you have to put quotes around the whole thing for it to work properly, i.e. "\\appliances\incoming patches" in the windows explorer or Run dialog box.

    Path.jpg