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SYMAJ's avatar
SYMAJ
Level 6
9 years ago

Spurious Alerts following Appliance Upgrade to 2.7.2

I have recently upgraded a number of 5230 Appliances to 2.7.2, and whilst all appear to be functioning as expected we are getting numerous alerts relating to disk failures which are 'false'.

I am wondering whether there is a BIOS issue here (mismatch) ?

Two questions:

1. How can I display the current BIOS level without rebooting the appliance ?

2. Is there a required BIOS update to be applied 'outside' of the regular software/firmware package used for 2.7.2 ?

Thanks,

AJ.

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  • SYMAJ's avatar
    SYMAJ
    Level 6
    9 years ago

    I have located the BIOS levels of the appliances via the following CLISH commands:

    MONITOR

    HARDWARE SHOWHEALTH

     

    BIOS levels are

    2 at SE5C600.86B.02.01.0002.082220131453

    1 at SE5C600.86B.01.06.0002.110120121539

    We are running 2.7.2 code on the appliances - is there a need to update these BIOS levels ?

    AJ

  • backup-user's avatar
    backup-user
    Level 3
    9 years ago

    Hello,

    please have a look at Technote:

    False alerts of missing/failed hardware components are reported after upgrading a NetBackup Appliance to versions 2.7.1 or 2.7.2.

    http://www.veritas.com/docs/000107970
     
    There are issues after upgrading to 2.7.x wiht false monitoring.
     
     
  • SYMAJ's avatar
    SYMAJ
    Level 6
    9 years ago

    Thanks for that - but this seems to point to fan, cpu etc. whereas mine are all disk alerts stating that disks have failed when they haven't. 

    I think this may be time to raise a ticket.....

    Thanks,

    AJ