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damrongpol's avatar
damrongpol
Level 4
9 years ago

Symantec NetBackup Appliance 5230 cannot launch jviewer for ipmi

Hi,

 

Symantec NetBackup Appliance 5230 cannot launch jviewer for ipmi

 

tnks,

  • You need JRE. Please download and install.

    http://www.oracle.com/technetwork/java/javase/downloads/jre7-downloads-1880261.html

    If it is already installed then you need to check the Java security settings.

    Some of other requirements - 

    You can use a Web browser to access the NetBackup Appliance Web Console or
    the IPMI console. The following requirements and recommendations should be
    considered for the Web browser:
    ■ The NetBackup Appliance Web Console and the IPMI console use pop-up
    menus. If you use pop-up blockers with your Web browser, some of these menus
    may not display properly. You must disable pop-up blocking or add the Appliance
    Web address to the list of acceptable sites in your browser.
    ■ The Web browser should have active scripting (ActiveX and JavaScript) enabled.
    ■ On some server-class systems, an enhanced security configuration can cause
    some pages to not display properly in Internet Explorer. If you encounter this
    issue, add the Appliance Web Console to the Trusted-sites list and lower the
    security setting. To resolve this issue, open Internet Explorer and select Tools
    > Internet Options > Security to configure the Trusted-sites list and lower the
    security level.
    ■ If you use Internet Explorer 9.0 or above to access the Appliance Web console,
    security certificate warnings appear when you access a pop-up menu. Select
    Continue to this web site (not recommended) to log on to the appliance.
    Once you select this option, the security certificate warnings do not appear on
    the pop-up menus.
    ■ The NetBackup Appliance Web Console is best viewed with 1280 * 1024 or a
    higher screen resolution.

3 Replies

  • You need JRE. Please download and install.

    http://www.oracle.com/technetwork/java/javase/downloads/jre7-downloads-1880261.html

    If it is already installed then you need to check the Java security settings.

    Some of other requirements - 

    You can use a Web browser to access the NetBackup Appliance Web Console or
    the IPMI console. The following requirements and recommendations should be
    considered for the Web browser:
    ■ The NetBackup Appliance Web Console and the IPMI console use pop-up
    menus. If you use pop-up blockers with your Web browser, some of these menus
    may not display properly. You must disable pop-up blocking or add the Appliance
    Web address to the list of acceptable sites in your browser.
    ■ The Web browser should have active scripting (ActiveX and JavaScript) enabled.
    ■ On some server-class systems, an enhanced security configuration can cause
    some pages to not display properly in Internet Explorer. If you encounter this
    issue, add the Appliance Web Console to the Trusted-sites list and lower the
    security setting. To resolve this issue, open Internet Explorer and select Tools
    > Internet Options > Security to configure the Trusted-sites list and lower the
    security level.
    ■ If you use Internet Explorer 9.0 or above to access the Appliance Web console,
    security certificate warnings appear when you access a pop-up menu. Select
    Continue to this web site (not recommended) to log on to the appliance.
    Once you select this option, the security certificate warnings do not appear on
    the pop-up menus.
    ■ The NetBackup Appliance Web Console is best viewed with 1280 * 1024 or a
    higher screen resolution.

  • Where are you accessing it from? Same network subnet? Are all the ports open to access the KVM?

  • Configure to show the java console and see if it is a port issue. outside of not having java installed and the security settings configured for it (SymGuy-IT's answer) the most common cause of this issue is a firewall in the road. (Riaan's answer)