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elanmbx's avatar
elanmbx
Level 6
7 years ago

UPGRADE NOTE: 3.0 -> 3.1 5230 media server

Just an FYI - I upgraded my non-prod media server this morning, and upon the final reboot, the system came up but *none* of the media mgmt services started:

NB Processes
------------
root 98265 1 0 12:58 ? 00:00:00 /usr/openv/netbackup/bin/private/nbatd -c /usr/openv/var/global/vxss/eab/data
root 98433 1 0 12:58 ? 00:00:00 /usr/openv/netbackup/bin/vnetd -proxy inbound_proxy -number 0
root 98434 1 0 12:58 ? 00:00:00 /usr/openv/netbackup/bin/vnetd -proxy outbound_proxy -number 0
root 98435 1 0 12:58 ? 00:00:00 /usr/openv/netbackup/bin/vnetd -proxy http_tunnel -number 0
root 98552 1 0 12:58 ? 00:00:00 /usr/openv/netbackup/bin/vnetd -standalone
root 98578 1 0 12:58 ? 00:00:00 /usr/openv/netbackup/bin/bpcd -standalone
root 98683 1 0 12:58 ? 00:00:00 /usr/openv/netbackup/bin/nbdisco
root 98979 1 0 12:58 ? 00:00:00 /usr/openv/pdde/pdcr/bin/spad
root 99237 1 14 12:58 ? 00:04:50 /usr/openv/pdde/pdcr/bin/spoold


MM Processes
------------


Shared Veritas Processes
-------------------------
root 64397 1 0 12:56 ? 00:00:00 /opt/VRTSpbx/bin/pbx_exchange

I ran "netbackup start" from the init dir and everything came up then... but not on reboot.

Just an FYI.

5230
appliance
Install
Upgrade

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  • elanmbx's avatar
    elanmbx
    Level 6
    7 years ago

    Just an update on the media mgmt services not starting - it continues to be an issue each time I reboot my 3.1 appliances.  I'm probably going to go to 3.1.1 so I'm not planning to open a case unless the issue continues with 3.1.1.

    • SYM-AJ's avatar
      SYM-AJ
      Level 5
      7 years ago

      Just wondering if you ever got this fixed.  I don't believe it is addressed in 3.1.1 either as I came accross this issue during a couple of upgrades.

      Fix is as follows:

      Log onto the appliance and get into the command prompt (support/maintenance/override security/elevate)

      # cd /etc/systemd/system 

      # mkdir netbackup.service.d 

      # cd netbackup.service.d 

      # vi override.conf 

       Add the following and save:

       [Service]

      TimeoutSec=15min

      (two lines above to follow on immediately - no blank line between them)

      Reboot appliance and all will be well.........

      AJ

  • Even's avatar
    Even
    Level 5
    7 years ago

    Just experienced the same on two just upgraded 5220 master servers:


    MM Processes
    ------------


    Shared Veritas Processes
    -------------------------
    root 4335 1 0 09:42 ? 00:00:00 /opt/VRTSpbx/bin/pbx_exchange

    Another reboot doesn't fix it, but you can CLISH: Support > Processes > NetBackup start

    Guess I speak with support for a permanent fix.

    Support : Known issue (Etrack - 3932854 ) so I'm waiting for fix.

  • elanmbx's avatar
    elanmbx
    Level 6
    7 years ago

    Another quick note... and a question to anyone that has upgraded to 3.1

    Anyone having trouble connecting to the share presented when doing a "Manage-Software-Share Open"?

    I'm trying to connect as the local user "admin" but it is refusing to allow me to connect.  I'm a bit perplexed because this worked in 3.0 and nothing has changed from an account perspective for "admin"...

    • elanmbx's avatar
      elanmbx
      Level 6
      7 years ago

      I currently have a case open with support to address the CIFS share issue.  NFS share opens successfully - so I have a workaround at the moment to get files to/from my appliances.  Will try to remember to update this thread once we have that issue sorted out.

    • zach1's avatar
      zach1
      Level 3
      7 years ago

      We recently performed the upgrade of Netbackup 5240 from 3.0 to 3.1. 

      The only issue we faced was appliance failed to successfully reboot after the upgrade due to Kernel Panic. 

      We had to disconnect the network from the 10GB PCI card to get the appliance rebooted successfully.

      https://www.veritas.com/support/en_US/article.000125869