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MSI_iqbal's avatar
MSI_iqbal
Level 5
12 years ago
Solved

Cannot Uninstall Netbackup Client 7.5

i try to uninstall Netbackup Client 7.5 but after i press remove/uninstall button in add or remove program no process was started. i've try to do it by log in as local administrator but no luck. I try also by running netbackup client installation hoping that remove, repair option appear but its not. I just want to remove it by another way beside manual delete from directory and registry.

 

Best regards,

Iqbal

7.5
Backup and Recovery
NetBackup
Uninstall
Windows Server (2003-2008)
  • MSI_iqbal's avatar
    MSI_iqbal
    12 years ago

    @All

    Thanks for your sharing.

    @nathan

    I can uninstall the patch but the major release is the problem. After trying all solution, I guess I will try delete it manual from directory and registry.

     

    Best regards,

    Iqbal 

6 Replies

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  • MSI_iqbal's avatar
    MSI_iqbal
    Level 5
    12 years ago

    Hi Marianne,

    Its in windows server 2008. Ok i try it, but still the same.

     

  • nathanmike's avatar
    nathanmike
    Level 4
    12 years ago
    @Iqbal, I had exactly the same issue on a windows 2008R2. You need to run the installer (Browser.exe) and got to installation -> Client Software installation and choose the 'remove' option. Make sure the option 'remove all symantec netbackup client configuration, catalogs, and log files' is checked. I have upload a screenshot for this (see the file remove-nbu-client.png). After it has been uninstall, verify from control panel -> programs, that it has been removed properly. Also, very in c:\program files, the folder veritas no longer exist and reg key has been deleted properly. For me it works perfectly ;-)
  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    12 years ago

    Always worth opening control panel using the right click "run as administrator" option

    The first thing removed is the patch (7.5.0.x) which always needs elevation to install / uninstall

    That will roll it back to 7.5 so repeat the process to remove that.

    Hope this helps

  • nathanmike's avatar
    nathanmike
    Level 4
    12 years ago
    @Mark, You are right. it will first uninstall the patch(s) and then the major release. @Iqbal, You need to do the same for patch or major release following what i explain to you above. I have exactly the same issue as you and it works fine for me.
  • MSI_iqbal's avatar
    MSI_iqbal
    Level 5
    12 years ago

    @All

    Thanks for your sharing.

    @nathan

    I can uninstall the patch but the major release is the problem. After trying all solution, I guess I will try delete it manual from directory and registry.

     

    Best regards,

    Iqbal