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Henning_General's avatar
Henning_General
Level 4
9 years ago

Netbackup restore failed - Restore error(2850)

Hello,

I need some help. I want to restore LTO3 tapes with a robot libary. I want to restore via ndmp to an cellera ns480 (nas).

I´m getting the following error message:

12/4/2015 10:29:06 AM - begin Restore
12/4/2015 10:29:07 AM - 1 images required
12/4/2015 10:29:07 AM - media 000399 required
12/4/2015 10:29:08 AM - restoring image defmoa_1230568092
12/4/2015 10:29:08 AM - Info bpbrm(pid=5912) defmoa is the host to restore to      
12/4/2015 10:29:08 AM - Info bpbrm(pid=5912) telling media manager to start restore on client     
12/4/2015 10:29:09 AM - Info bpbrm(pid=5924) defmoa07 is the host to restore to      
12/4/2015 10:29:10 AM - Info bpbrm(pid=5924) start tar32 on client         
12/4/2015 10:29:10 AM - Info tar32(pid=4624) Restore started.           
12/4/2015 10:29:10 AM - connected
12/4/2015 10:29:10 AM - requesting resource 000399
12/4/2015 10:29:11 AM - Info bptm(pid=6960) Waiting for mount of media id 000399 (copy 1) on server ge-2008. 
12/4/2015 10:29:11 AM - started process bptm (6960)
12/4/2015 10:29:11 AM - mounting 000399
12/4/2015 10:29:11 AM - Info bptm(pid=6960) INF - Waiting for mount of media id 000399 on server ge-2008 for reading.
12/4/2015 10:29:11 AM - granted resource 000399
12/4/2015 10:29:11 AM - granted resource HP.ULTRIUM3-SCSI.000
12/4/2015 10:44:14 AM - Error bptm(pid=6960) error requesting media, TpErrno = Robot operation failed     
12/4/2015 10:44:55 AM - current media 000399 complete, requesting next resource HP.ULTRIUM3-SCSI.000:NetBackup:000399
12/4/2015 11:15:23 AM - Error ndmpagent(pid=4624) NDMP restore failed from path UNKNOWN       
12/4/2015 11:15:23 AM - Info ndmpagent(pid=4624) done. status: 150: termination requested by administrator      
12/4/2015 11:15:23 AM - Info bpbrm(pid=5912) got ERROR 98 from media manager       
12/4/2015 11:15:23 AM - Info bpbrm(pid=5912) terminating bpbrm child 5924 jobid=11        
12/4/2015 11:15:23 AM - restored image defmoa_1230568092 - (error requesting media (tpreq)(98)); restore time 00:46:15
12/4/2015 11:15:23 AM - Error nbjm(pid=3544) NBU status: 98, EMM status: The media server reported a system error 
12/4/2015 11:15:24 AM - end Restore; elapsed time: 00:46:18
Restore error(2850)

 

I´m able to move the tapes with robotest:

Robot Selection
---------------
  1)  TLD 0
  2)  none/quit
Enter choice: 1
1

Robot selected: TLD(0)   robotic path = {3,0,6,0}

Invoking robotic test utility:
C:\Program Files\Veritas\Volmgr\bin\tldtest.exe -rn 0 -r {3,0,6,0}

Opening {3,0,6,0}
MODE_SENSE complete
Enter tld commands (? returns help information)
s d
drive 1 (addr 500) access = 0 Contains Cartridge = yes
Source address = 1000 (slot 1)
Barcode = 000401
drive 2 (addr 501) access = 1 Contains Cartridge = no
drive 3 (addr 502) access = 0 Contains Cartridge = yes
Source address = 1002 (slot 3)
Barcode = 000399
drive 4 (addr 503) access = 1 Contains Cartridge = no
drive 5 (addr 504) access = 0 Contains Cartridge = yes
Source address = 1001 (slot 2)
Barcode = 000400
drive 6 (addr 505) access = 1 Contains Cartridge = no
READ_ELEMENT_STATUS complete

Invalid command
m d1 s100
Initiating MOVE_MEDIUM from address 500 to 1099
MOVE_MEDIUM complete
m d2 s101
Initiating MOVE_MEDIUM from address 501 to 1100
move_medium failed
sense key = 0x5, asc = 0x3b, ascq = 0xe, MEDIUM SOURCE ELEMENT EMPTY
m d3 s101
Initiating MOVE_MEDIUM from address 502 to 1100
MOVE_MEDIUM complete
m d5 s102
Initiating MOVE_MEDIUM from address 504 to 1101
MOVE_MEDIUM complete

 

Has anyone an idea ? 

 

Thnaks for your help,

Henning

 

7.5
Backup and Recovery
Error messages
NetBackup
Recovering
Restore
Troubleshooting
Windows Server (2003-2008)
  • Marianne's avatar
    Marianne
    9 years ago

    Have a look at this TN:

    3rd PARTY ISSUE: An "NDMP_HALT_INTERNAL_ERROR" occurs during a restore to an EMC Celerra NAS appliance. 
    http://www.veritas.com/docs/000029418 

    Extract:

    Although the EMC Data Mover's root partition (/) can be backed up, the EMC Celerra does not allow a restore of the root partition to its original location. It is necessary to restore data to a different path, or create a folder to direct the restore to.

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  • Marianne's avatar
    Marianne
    Level 6
    9 years ago
    No idea what you've done since this morning, but the device errors are now gone and we are back to ndmp protocol error: Error ndmpagent(pid=3156)  ndmp_authenticate_connection: ndmp_attr_lookup_host for host defmoa07psge  failed       12/8/2015 4:02:10 PM - Error ndmpagent(pid=3156) failed to connect to NDMP  server defmoa07psge, connect error = -1001 (NDMP attribute lookup failed -  verify attributes with tpautoconf -verify) Now that you have connected the filer to the backup network, start again with ndmp connect and verify as per your original post when filer was behind firewall. Have you added hosts entry on the master/media server to lookup filer hostname using backup network IP?
  • Henning_General's avatar
    Henning_General
    Level 4
    9 years ago

    Ignore the comment above.

    I found the mistake ..

    Have a look at this error:

    12/9/2015 8:33:31 AM - begin Restore
    12/9/2015 8:33:31 AM - 1 images required
    12/9/2015 8:33:31 AM - media 000399 required
    12/9/2015 8:33:32 AM - restoring image defmoa07psge_1230568092
    12/9/2015 8:33:33 AM - Info bpbrm(pid=6244) defmoa07psge is the host to restore to     
    12/9/2015 8:33:33 AM - Info bpbrm(pid=6244) telling media manager to start restore on client    
    12/9/2015 8:33:34 AM - Info bpbrm(pid=3872) defmoa07psge is the host to restore to     
    12/9/2015 8:33:34 AM - Info bpbrm(pid=3872) start tar32 on client        
    12/9/2015 8:33:34 AM - Info tar32(pid=6568) Restore started.          
    12/9/2015 8:33:34 AM - connected
    12/9/2015 8:33:35 AM - requesting resource 000399
    12/9/2015 8:33:35 AM - awaiting resource 000399 Reason: Media is in use, Media Server: N/A,
      Robot Number: NONE, Robot Type: NONE, Media ID: 000399, Drive Name: N/A,
      Volume Pool: N/A, Storage Unit: N/A, Drive Scan Host: N/A
     
    12/9/2015 8:34:33 AM - Info bptm(pid=2000) Waiting for mount of media id 000399 (copy 1) on server ge-2008.
    12/9/2015 8:34:33 AM - started process bptm (2000)
    12/9/2015 8:34:33 AM - mounting 000399
    12/9/2015 8:34:33 AM - Info bptm(pid=2000) INF - Waiting for mount of media id 000399 on server ge-2008 for reading.
    12/9/2015 8:34:33 AM - granted resource 000399
    12/9/2015 8:34:33 AM - granted resource HP.ULTRIUM3-SCSI.000
    12/9/2015 8:35:14 AM - mounted; mount time: 00:00:41
    12/9/2015 8:35:14 AM - Info bptm(pid=2000) 000399           
    12/9/2015 8:35:14 AM - Info bptm(pid=2000) INF - Waiting for positioning of media id 000399 on server ge-2008 for reading.
    12/9/2015 8:35:14 AM - positioning 000399 to file 7
    12/9/2015 8:36:44 AM - positioned 000399; position time: 00:01:30
    12/9/2015 8:36:44 AM - begin reading
    12/9/2015 8:36:46 AM - Info ndmpagent(pid=6568) INF - Restoring NDMP files from /root_vdm_4/DEP5/Blizzard/Electronics/1995/BUE/BERICHTE/ to [See line below] 
    12/9/2015 8:36:46 AM - Info ndmpagent(pid=6568) INF - Restoring NDMP files from [See line above] to /\\defmoa07psge/java 
    12/9/2015 8:36:47 AM - Info ndmpagent(pid=6568) DAR enabled          
    12/9/2015 8:36:48 AM - Error ndmpagent(pid=6568) defmoa07psge: Permission denied to restore on Root fs    
    12/9/2015 8:36:49 AM - Info ndmpagent(pid=6568) defmoa07psge: server_archive: emctar vol 1, 1 files, 131072 bytes read, 0 bytes written
    12/9/2015 8:36:49 AM - Error ndmpagent(pid=6568) NDMP restore failed from path /root_vdm_4/DEP5/Blizzard      
    12/9/2015 8:36:49 AM - Info ndmpagent(pid=6568) done. status: 5: the restore failed to recover the requested files 
    12/9/2015 8:36:49 AM - end reading; read time: 00:00:05
    12/9/2015 8:36:49 AM - Info bpbrm(pid=6244) media manager for backup id defmoa07psge_1230568092 exited with status 0: the requested operation was successfully completed
    12/9/2015 8:36:49 AM - Info bpbrm(pid=6244) child done, status 5        
    12/9/2015 8:36:49 AM - restored image defmoa07psge_1230568092 - (the restore failed to recover the requested files(5)); restore time 00:03:17
    12/9/2015 8:36:49 AM - end Restore; elapsed time: 00:03:18
    Restore error(2850)


    C:\Program Files\Veritas\Volmgr\bin>tpautoconf -verify defmoa07psge
    Connecting to host "defmoa07psge" as user "ndmp_new"...
    Waiting for connect notification message...
    Opening session--attempting with NDMP protocol version 4...
    Opening session--successful with NDMP protocol version 4
      host supports TEXT authentication
      host supports MD5 authentication
    Getting MD5 challenge from host...
    Logging in using MD5 method...
    Host info is:
      host name "server_2"
      os type "DartOS"
      os version "EMC Celerra File Server.T.5.6.52.2"
      host id "abc1997"
    Login was successful
    Host supports LOCAL backup/restore
    Host supports 3-way backup/restore

     

    regards, Henning

  • Marianne's avatar
    Marianne
    Level 6
    9 years ago

    Permission denied to restore on Root fs    

     

    So - successful when you restore somewhere else?

  • Henning_General's avatar
    Henning_General
    Level 4
    9 years ago

    Not really, it doesn´t matter which path is selected. I always get the same error :

    12/9/2015 8:53:42 AM - Error ndmpagent(pid=3772) defmoa07psge: Permission denied to restore on Root fs   

     

  • Marianne's avatar
    Marianne
    Level 6
    9 years ago

    Do you have a Filer Admin?

    You need to select/specify a folder on a volume that is not part of root filesystem.

  • Marianne's avatar
    Marianne
    Level 6
    9 years ago

    Have a look at this TN:

    3rd PARTY ISSUE: An "NDMP_HALT_INTERNAL_ERROR" occurs during a restore to an EMC Celerra NAS appliance. 
    http://www.veritas.com/docs/000029418 

    Extract:

    Although the EMC Data Mover's root partition (/) can be backed up, the EMC Celerra does not allow a restore of the root partition to its original location. It is necessary to restore data to a different path, or create a folder to direct the restore to.

  • Henning_General's avatar
    Henning_General
    Level 4
    9 years ago

    Thanks a lot, it works.

    I created a new share. Now Im able to restore to the new created folder.