unable to allocate new media

Question

HI
After added 4 drives LTO6, i configured a policy to use LTO6 for backup. Media and drive densities have HCART3 density and the drives are up. When i launched the backup, i have an error :
29 oct. 2013 17:23:51 - Info nbjm (pid=17804) starting backup job (jobid=39346) for client bsrspadm003, policy CLASS_WINDOWSADMIN_BSRSPADM003_DC0, schedule INCR_BACKUP
	29 oct. 2013 17:23:51 - Info nbjm (pid=17804) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=39346, request id:{7EFEDDB4-40B6-11E3-992D-DBE96E253D98})
	29 oct. 2013 17:23:51 - requesting resource pfrbackup001-LTO6
	29 oct. 2013 17:23:51 - requesting resource pfrbackup001.NBU_CLIENT.MAXJOBS.bsrspadm003
	29 oct. 2013 17:23:51 - requesting resource pfrbackup001.NBU_POLICY.MAXJOBS.CLASS_WINDOWSADMIN_BSRSPADM003_DC0
	29 oct. 2013 17:23:51 - Error nbjm (pid=17804) NBU status: 96, EMM status: No media is available
	29 oct. 2013 17:27:38 - job 39346 was restarted as job 39347
	unable to allocate new media for backup, storage unit has none available&nbsp; (96)
The policy volume pool is VP_day_week pool, and we have media in VP_day_week pool volume pool
	
	1022L6&nbsp; HCART3&nbsp;&nbsp; TLD&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 139&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp; AVAILABLE
	1023L6&nbsp; HCART3&nbsp;&nbsp; TLD&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 138&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp; AVAILABLE
	1024L6&nbsp; HCART3&nbsp;&nbsp; TLD&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 137&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp; AVAILABLE
	1025L6&nbsp; HCART3&nbsp;&nbsp; TLD&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 136&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp; AVAILABLE
	1026L6&nbsp; HCART3&nbsp;&nbsp; TLD&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 135&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp; AVAILABLE
	1027L6&nbsp; HCART3&nbsp;&nbsp; TLD&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 134&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp; AVAILABLE
	1028L6&nbsp; HCART3&nbsp;&nbsp; TLD&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 133&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp; AVAILABLE
	1029L6&nbsp; HCART3&nbsp;&nbsp; TLD&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 132&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp; AVAILABLE
	1030L6&nbsp; HCART3&nbsp;&nbsp; TLD&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 131&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp; AVAILABLE
	1031L6&nbsp; HCART3&nbsp;&nbsp; TLD&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 0&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 130&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; -&nbsp; AVAILABLE
Any ideas please ?

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ramnagalla · Accepted Answer

Please follow the steps in below in-depth troubleshooting guide.. and see if you get it&nbsp;
http://www.symantec.com/business/support/index?page=content&amp;id=TECH43229
if not do let us know where you stuck..

sri_vani · Answer

1)I think you have only one robot and storage unit defined in the policy is like xx-hcart3-tld0--
2)plz verify whether correct volume pool and storage unit defined for the policy
Plz provide installpath
etbackup\bin\admincmd\bppllist &lt;policyname&gt; -L -U
3)plz verify the media status
4)Netbackup will not allow the backups with diff retentions level.Please verify whether allow multiple retentions levels are unchecked or not in media server host properties-media.
5)Looks like a new setup,as a standard best practices did u create scratch and catalog pool?
Please verify the above excellent technote

nicolai · Answer

Check that density is set correct for the storage unit.

marianne · Answer

Please work through this status 96 wizard:
http://www.symantec.com/business/support/index?page=answers&amp;type=wizard&amp;wizardid=NBU090&amp;wizardstepid=1A&amp;question_box=status+code+96

mouna · Answer

HI,
it's ok for me, i have lot of problems : media status was frozen and i have a problem with storage units.
Thank you.
Bye.
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&nbsp;

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