Forum Discussion

o_diangz's avatar
o_diangz
Level 2
6 years ago

Unable to connect to host / Backup selections

Hi guys, I'm facing an issue with the backup selections for MS-Windows type policies that I want to create on NetBackup 7.6.1 and 8.1. Getting message "Unable to connect to host". I have tried man...
7.6
8.1
Policy
windows server 2012
Michal_Mikulik1's avatar
Michal_Mikulik1
Moderator
6 years ago

Hello,

cause is usually on network level.

run bptestbpcd -host "host" from Master Server (and Media Server if applicable) to the client.

The same from client to Master (media).

Or simply telnet to port 1556, bidirectionally.

Run nslookups in both directions.

Add Backup selections manually (without browsing) and run backup. How does it end?

Well, finally, what does it mean - "NetBackup 7.6.1 and 8.1"? Dont you have higher version on the client than on the Master?

regards

Michal

  • o_diangz's avatar
    o_diangz
    Level 2
    6 years ago

    Output of "run bptestbpcd -host "host" from Master Server (and Media Server if applicable) to the client."

    C:\Program Files\Veritas\NetBackup\bin\admincmd>bptestbpcd -host client.name
    <16>bptestbpcd main: Function ConnectToBPCD(client.name) failed
    : 25
    <16>bptestbpcd main: cannot connect on socket
    cannot connect on socket

    I took time to give output.

    I did not find bptestbpcd on client side.

    Telnet to port 1556 was ok, bidirectionally. Same for nslookup in both directions.

    I did add manually backup selections and got error code 58 with backup jobs failing.

    I'm currently facing the same issue on 2 different servers, one with version 7.6.1 and the other one with 8.1