Forum Discussion

caughron01's avatar
caughron01
Level 3
12 years ago

Backup/Restore Dell Optiplex 390

I created a backup of my Dell Optiplex 390 and there are 3 total files. A Dell File, A Recovery File, and the C Drive. When I boot into the SSR 2011 I am clicking Backup Recovery then clicking next and I am loading the files in this order.

(I am deleting the c drive partition before laying down the images)

1.Dell File

2.C Drive

3.System Recovery (making it bootable option checked)

Am I doing this wrong? Does anyone know the correct order to lay down the images, and what options I need to have checked when doing a recovery on this machine?

 

So far I have gotten a missing boot file error then telling me to ctrl+alt+delete+, The error I have gotten the most is a black screen with a blinking cursor......

I am stumped on what options may need to be checked within the 3 different files and which order to lay them down.

Any and all support is much appreciated, if you need more details please let me know what you need.

Thanks,

Joshua

 

Backup and Recovery
Dell
Recovering
Restore
SSR 2011
System Recovery
Tip-How to
Troubleshooting

21 Replies

Sort By
  • PravinAmin's avatar
    PravinAmin
    Level 5
    12 years ago

    Hi Joshua,

    The correct sequence should be

    1. Dell OEM partition

    2. System Reserved Partition (This should be marked as bootable/active)

    3, C:

    -Thanks,

    Pravin

  • caughron01's avatar
    caughron01
    Level 3
    12 years ago

    Thank You Pravin.

    Another question,

    For the drive signature should that be checked for each one?

  • PravinAmin's avatar
    PravinAmin
    Level 5
    12 years ago

    I would suggest not to check the drive signature as you are trying to restore on the same box.

     

    -Thanks,

    Pravin

  • caughron01's avatar
    caughron01
    Level 3
    12 years ago

    ok I followed those directions and I ran a system test and everything passed, but it will not boot. It gets to the Dell Splash Screen with boot option F12, then goes to a black screen with blinking cursor. All I can to is CTRL+ALT+Delete and it reboots and does the same thing. Any ideas?

  • PravinAmin's avatar
    PravinAmin
    Level 5
    12 years ago

    Hi Joshua,

    To confirm the state of partitions after restore,  please boot into System Recovery Disk

    1. From Analyse, start command prompt

    2. Type Diskpart command in command prompt

    3. On diskpart prompt, type Select Disk 0

    4. then type Lis Part

    Please paste the output of above command.

     

    -Thanks,

    Pravn

  • caughron01's avatar
    caughron01
    Level 3
    12 years ago

    Partition ####                Type                  Size                 Offset

    Partition 1                     OEM                  40MB                1024KB

    Partition 2                     Primary               15GB                  41mb

    Partition 3                     Primary               218GB                15GB

  • caughron01's avatar
    caughron01
    Level 3
    12 years ago

    When I explore the files through the SSR it made 3 drives

    RECOVERY (C:)

    OS (E:)

    Boot (X:)

  • PravinAmin's avatar
    PravinAmin
    Level 5
    12 years ago

    Hi Joshua,

    The drive letter naming can be different when booted into WinPE.

    The partitions looks correctly restored. Partition 2 should be System Partition and Partition 3 is OS partition. Again from diskpart prompt, please try following commands and see it it boots.

    1. From Analyse, start command prompt

    2. Type Diskpart command in command prompt

    3. On diskpart prompt, type Select Disk 0

    4. then type Lis Part

    5. type Select Part 2

    6. type ACTIVE

    If it fails to boot, follow the same command sequence from SRD again and make partition 1 as active.

     

    -Thanks,

    Pravin

  • caughron01's avatar
    caughron01
    Level 3
    12 years ago

    Getting same thing black screen with blinking cursor, it wont boot.

     

    When I made the first one active then tried the second one does it de-activate the first one? Or does it make both active?

  • PravinAmin's avatar
    PravinAmin
    Level 5
    12 years ago

    I need to check few more things in this case. I'll get back to you.

    -Thanks,

    Pravin