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Eddy_J's avatar
Eddy_J
16 years ago

BESR BSOD

One of our servers has Backup exec System recovery 7.0.4.26323 installed on it. The server blue screens randomly on symsnap.sys (version 7.0.16.26305) The other servers are stable, and have Backup exec system recovery 7.0.0.20351 with symsnap.sys (version 6.0.1.18200) Do you have a fix for this, apart from going to version 8?
Backup and Recovery
Basics
BESR 8.x
System Recovery

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  • Jon_R's avatar
    Jon_R
    Level 6
    16 years ago

    Without further information it is difficult to say what exactly is causing this to occur. If we had the stop error message from the blue screen event, that may help. Also, track reboots and your job schedule to see if they coincide in any way. After the next failure, find any warnings or errors in the application event log which occurred shortly prior to the failure.

     

    This could be any numer of things, we will need to gather this information in order to troubleshoot this issue properly.