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Support

2003 x64 Server SP2 and XP Pro x64 SP2 problems with BE 11D

Michael_McKenne
Level 6

‎04-03-2007 08:00 AM

I am having a problem in XP Pro x64 SP2 with 7170.  It broke SQLXMLX.DLL properly opening the Job History.   Who else is having issues since upgrading to SP2 on 64-bit versions of 2003 and XP Pro x64?   Has Symantec seen any issues?  I have not seen any listed in the support area. 
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4 REPLIES 4

Greg_Meister
Level 6

‎04-03-2007 02:28 PM

Michael,
 
I have spent a chunk of today researching this issue, bot by cross-checking opened cases within Backup Exec Technical Support, and with our engineering staff. We are not currently seeing this issue, but as both 7170 build, and the Win2003 SP2 releases are fairly new, this may be an up-and-coming issue to be addressed.
 
Previous issues involving the sqlxmlx.dll on 32-bit systems were usually found to be resolved just by un-registering and reregistering the dll. Have you tested this yet in the 64-bit environment?
 
Regards,
Greg
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Michael_McKenne
Level 6

‎04-03-2007 04:53 PM

SQLXLML.DLL was updated with SP2.   When I was running SP2 with 6235, it worked fine.  I could see the job history.   I upgraded to 7170 after a backup.   This is when SQLXMLX.DLL failed.
 
SQLXMLX.DLL
C:\Windows\ServicePackFiles\amd64
C:\Program Files\Common Files\System\Ole DB
364K (372,736)
2/17/07
12:56am
 
SQLXMLX.DLL
C:\Program Files (x86)\Common Files\System\Ole DB
212K (217,088)
2/18/07 11:05am
 
WSQLXMLX.DLL
C:\Windows\ServicePackFiles\i386
212K (217,088)
2/18/07 11:05am
 
x64 uses the AMD64 folder.  Could it be the mismatch?
 
I tried unregister and reregistering it.  Did not work.
 
 
 
 

Message Edited by Michael McKenney on 04-03-200704:54 PM

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Greg_Meister
Level 6

‎04-04-2007 06:05 AM

Good morning Michael,
 
It's possible that this could be a mismatch, but we'd need to see some diagnostics from this system. Do you have a support contract, so you can open a case for this issue? That way, we can get system diagnostics from that server in-house, if anything needs to go up to engineering.
 
Greg
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Michael_McKenne
Level 6

‎04-04-2007 07:20 AM

Yes I do.   I opened a call on Saturday 3/31 around 9:30am.   They said 8 hour response.  I guess they did not say which 8 hours.  Mike W. e-mailed me 4/3 @ 1:43pm, they he took ownership in my case.     He did not call back last night at 6:30pm as requested.   If I gave this great service at work, I would be unemployed.    I am glad I only pay $150 a year for support on BE.   This is everytime I call support.   I switched to the forums to see if I could get a prompter response. 
 
How can I run your system diagnostics so I can e-mail to Mike and post it for you to review. 
 
I would hope BE 11D is 64-bit and should use the AMD64 (64-bit) folder instead of i386 (32-bit) folder for app extension support. 
 
It is not a server.  It is my CAD workstation that I do various A/V and CAD projects on at home.   It is off, when I am at work for its protection.   It has its own dedicated 20A double pole circuit with a wall switch to kill the power to it.   It surpasses servers for benchmarking and performance.   Everything was custom installed.  The power supplies were customed configured and build just for the two chassis.    Each chassis has dedicated 20A @ 120V.  The double pole wall switch has 20A @ 120V on each side and one switch to kill it.   The breaker can also kill both chassis, if it pops off.   This protects the 8 drive RAID 10 array, which spans the two chassis.  The 6 drive RAID 10 array is in the second chassis.   I don't lose the arrays on power cuts.   Line Conditioners protect from power conditioning problems. 
 
 
My new God Box:
Tyan Thunder K8WE motherboard
Dual AMD Opteron 280 processors (dual core 2.4GHz)
8 GB Corsair PC3200 DDR333 Ecc Reg in 128 bit interleaved mode

LSI Logic MegaRAID 320-2X SCSI RAID Controller with 512 MB and battery
4 x Supermicro SCA SCSI U320 enclosures 

18 x Seagate ST336607LC SCA U320 36GB 10.6K

RAID 1: 2 x ST336607LC SCA U320 36GB 10.6K  
XP Pro x64 AMD64 SP1 OS
XP Pro SP2 and 2K Pro SP4

RAID 10: 8 x ST336607LC SCA U320 36GB 10.6K  
apps and games

Hot Spare: 2 x ST336607LC (main chassis)

RAID 10: 6 x ST336607LC SCA U320 36GB 10.6K 
Paging file
temp files
temporary internet files
I386 folders for both OS

Adaptec 39320A-R U160 SCSI Channel A
HP DAT 40i LVD Tape Backup Unit 
Exabyte VXA-320 160GB/320GB LVD Tape Backup Unit 

Adaptec 39320A-R U160 SCSI Channel B
HP DAT 40i LVD Tape Backup Unit 
Exabyte VXA-2 80/160GB LVD Tape Backup Unit 
Plextor UltraPlex SCSI-UW CD-ROM 

ATI Radeon X1950 Pro 256MB PCIe x16 video card

Firewire Direct 64-bit 66 MHz USB2 / Firewire 800 adapter
Sony DRX-830U USB2 DVD buner

Samsung Syncmaster 997MB Monitor
On-board sound
Harman / Kardon AVR 325 (connected to Audio and Video adapter, TV, Cable Box, VCR/DVD player)

Okidata B4100 Laser Printer
Epson RX620 All in One: Scanner and 6 color inkjet

Main Chassis
Cooler Master Stacker 810
PC Power and Cooling Silencer 750W power supply

Second Chassis
Cooler Master Stacker 810
Custom PC Power and Cooling 510W power supply

2 x 20A@120V double pole Independent circuit
Tripp Lite 2400W Line Conditioner for computer 
Tripp Lite 1800W Line Conditioner for computer 
2 x Tripp Lite 600W Line Conditioner for printers, AV hardware

Wireless Router
DLink DGL-4300

2 x LaCie Firewire 800 250GB hard drive
Seagate USB 2 160GB hard drive

Rounded cables on all devices from Sidewindercomputers.com
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