A timeout error occurs on Scheduled Job in SBS 2003

[Andrew_McConvil]

Hello, we have just started to get the following error on an SBS2003 machine which has been backing up succesfully for about a year now.

The network connection to the Backup Exec Remote Agent has been lost. Please check for network errors.
A timeout occurred waiting for completion of media server data processing

The only technote that relates is http://seer.support.veritas.com/docs/270467.htm. There are only 2 servers, and both have the standard windows remote agent installed

There have been no changes made to the server recentely.

Ive attached more info from the job log below, does anyone have any more ideas ?

Started for device: "C:". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
OFO: Started for device: "D:". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
OFO: Started for device: "E:". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
OFO: Started for device: "F:". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
OFO: Started for device: "G:". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
OFO: Started for device: "Shadow?Copy?Components". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
C:
Family Name: "Media created 08/09/2005 00:01:05"
Backup of "C: "
Backup set #25 on storage media #1
Backup set description: "x"
Backup Type: FULL - Back Up Files - Reset Archive Bit
Backup started on 05/10/2005 at 23:05:34.
The media operation was terminated by the user.
Error reading file data.
Error reading file data.
The network connection to the Backup Exec Remote Agent has been lost. Please check for network errors.
A timeout occurred waiting for completion of media server data processing

Thanks

Andy

[Milouse]

Andrew,

It's a known issue for BEWS 9.1 4691. You may try to update the media server and Remote Agents with latest updates (SP3) but be aware that this is fixed in version 10.x .

Did you try to create separate backup jobs (appending to same tape) for each volume + VSS components? For me it worked as a workaround!

Hope this helps :)

Sam

[Rucha_Abhyankar]

Hello Andrew,


Please let us know if the earler provided solution has helped in resolving the issue.

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