Hello Symantec support forums,
I have a recurring issue on one of my servers, where the remote agent crashes during a backup operation. The details of my configuration are as follows:
Media Server runs on Windows Server 2003 R2 SP2, Backup Exec is version 10d (5629) SP4.
Protected server runs on Windows Server 2003 R2 SP2, runs MS SQL 2005, Backup Exec remote agent is also updated to 10d SP4.
The backup job of the resources on the protected server fails with the following error codes:
0x00084f8 - The network connection to the Backup Exec Remote Agent has been lost. Check for network errors.
Final error category: Resource Errors.
When looking in the windows event viewer (application log) however, I find a different cause for losing connection to the remote agent:
Event ID: 4096
Source: VsJITDebugger
Description: An unhandled 32 exception occured in beremote.exe (5092). Just-In-Time debugging this exception failed with the following error: Debugger could not be started because no users is logged on.
And in the event viewer system log at the same time:
Event ID: 7031
Source: Service Control Manager
Description: The Backup Exec Remote Agent for Windows Servers service terminated unexpectedly. It has done this (1) times. The following corrective action will be taken in 60000 miliseconds: Restart the service.
These errors occur regardless of whether I do backups of shared folder resources only or if I also include the SQL databases on the server. I have tried removing and re-installing the remote agent, but the problem persists.
I have searched these forums and online for anyone else having this problem and all I could come up with was this thread from 2007 which had almost the same error description but no replies or suggestions on how to fix it:
http://www.symantec.com/connect/forums/v-79-57344-65072-0xe000fe30-communications-failure-has-occurr...
Any help would be greatly appreciated,
/DFY