12-18-2012 08:08 PM
When I backup VM using Backup Exec, the following errors was found in Event Viewer. The Backup Exec Remote Agent service was stopped.
Event ID 1000
12-18-2012 08:40 PM
Hi
Yes you can try the keys mention in the article only you may expereience a bit performance issue
Thanks
12-18-2012 11:30 PM
Hi steven_man
This issue is resolved in the latest hotfix no : 199866.
Please run a live update on BE media server and update respective remote agents as well. Please reboot if notified [ generally it shouldnt request for a reboot ] .
Ref : http://www.symantec.com/docs/TECH199866
After this hotfix installation and the updates , please disable following keys if available.
HKey_Local_Machine\Software\Symantec\Backup Exec for Windows\
Key1 : Disable NTFS Used Sector Tracking
Key 2 : Disable NTFS Used Sector Tracking Dynamic Disk Support
Please change the Value to 1 .
Note : Do not create keys if not available , disable only those which are available.
12-19-2012 01:18 AM
Nitin_P,
I read the URL you mention. But I cannot find the change about registry.
http://www.symantec.com/docs/TECH199866
Can I provide the document about this?
Copy to Backup_Exec,
After I install hotfix 199866, do I need to change the registry accordin to the following URL.
Set the following registry keys to a value of "0"
http://www.symantec.com/business/support//index?page=content&pmv=print&impressions=&viewlocale=&id=TECH200972
12-19-2012 01:29 AM
12-24-2012 07:37 AM
12-24-2012 04:59 PM
Since Steven already have installed the hotfix. " Buffer read / writes " are not required to be disabled , they can be enabled back again using the value 1.
Note : Disabling buffer read / writes reduces performance of VMWARE backups. Therefore we need to enable these keys back again .
However , due to this Hotfix installation , following keys needs to be disabled -
12-24-2012 08:31 PM
In our environment, I have 3 Backup Exec 2012 Server (Windows 2008 R2 with SP1). And I ran Symantec LiveUpdate to install all hotfixs for Backup Exec 2012.
One Backup Exec 2012 (Server 1) encounter the issue of Remote Agent service stopped when backup up VMware VM. Other two Backup Exec servers (Server 2 and Server 3) are normal.
After change the following registry, the service still failed when backup VM for a while (about 2 hrs).
12-24-2012 08:57 PM
Steven_man,
While taking backup of VMs , if VMWARE API's have any issues to collect change block tracking information , it will backup the entire VMDK and not just the used space. This may lead to find increase in the time and the size of backup
To get this corrected, we need to reset Change Block Tracking [ CBT ] for VMs.
Please refer : http://www.symantec.com/docs/TECH197311
12-26-2012 07:12 PM
Please refer : http://www.symantec.com/docs/TECH197311
12-26-2012 07:37 PM
Hi Steven_Man ,
Yes , we need do do this. The issue that we have about backup size increase , it should be taken care due to reset operation for CBT.
Please update me about the progress after resetting CBT for VM.
12-27-2012 07:03 AM
Please BE aware
"NTFS Used Sector tracking" and VMWare "Change Block Tracking" (CBT) are two completely different concepts/processes. Disabling the used sector tracking reverts the system to using CBT, this however can still affect performance and amount of data backed up.
Also we are aware of a condition where the latest hotfixes for both BE 2010 R3 and BE 2012 can still see problems with the stability of the beremote.exe process during VMware backups unless either the buffers are disabled or the used sector tracking is disabled. These new, post hotfix, conditions are currently being investigated.
12-27-2012 05:16 PM
Hi Colin Weaver,
So , in this situation , will it be ok for us to go back to the position to disable buffer reads / writers for now , it will stop crashing beremote.
01-07-2013 01:44 AM
VM version of some VMs in my environment are 4, some are version 7 and 8. After upgrade some VMs, the issue of Remote Agent service seem to be solved after upgrade of VM to version 8. The service never stop after upgrade some VMs to version 8.
Because my environment have many VMs, I need some time to upgrade VM. Keep monitoring the backup result.
01-29-2013 07:22 PM
After upgrade all VMs to version 8, the issue of remote agent service does not happen again.
No change on the following registry.
HKey_Local_Machine\Software\Symantec\Backup Exec for Windows\Backup Exec\Engine\VMware Agent
Key1 : Disable NTFS Used Sector Tracking
Key 2 : Disable NTFS Used Sector Tracking Dynamic Disk Support
The value is still 0.
01-29-2013 07:31 PM
But the followng three errors sometimes found.
V-79-57344-38725 - One or more virtual disks contain volumes that do not support Granular Recovery Technology (GRT). Granular restores cannot be performed for these volumes.
V-79-57344-38724 - Directory
C:\XXX does not support Granular Recovery Technology (GRT). Granular restores cannot be performed for items in this directory.
The job failed with the following error: Incremental\\Differential backup methods are not supported for this VM. The backup job failed, since the option 'to fall back to a full backup' was not selected.
Why?