03-07-2011 01:20 PM
I'm unable to install Remote Agent for Windows. Installation log for the operation follows. Any help appreciated.
Symantec Backup Exec Remote Agent (TM) 13 Installation Log
02-25-2011,12:16:55 : Windows Operating System Version: 5.2
02-25-2011,12:16:55 : Executing managed _Setup:
02-25-2011,12:16:55 : C:\BEW-b55dc5085d9e44889ca8902663e3c78c\VxPushRA\RAWS32\install\_Setup.exe
02-25-2011,12:16:56 : Loading XML from:
02-25-2011,12:16:56 : C:\BEW-b55dc5085d9e44889ca8902663e3c78c\VxPushRA\RAWS32\install\IFProducts.xml
02-25-2011,12:16:56 : ArgsDataParser::InitDictionary
02-25-2011,12:16:56 : AgentSeqDlgs::RawsDlgSequence
02-25-2011,12:16:56 : Set RAWS Media path: C:\BEW-b55dc5085d9e44889ca8902663e3c78c\VxPushRA\RAWS32\install\media\
02-25-2011,12:16:56 : RawsDlgSequence::CheckInstMode
02-25-2011,12:16:56 : BEOperations::BE_GetInstalledProdCodeVersion()
02-25-2011,12:16:56 : RawsDlgSequence::ValidateCmdLine.
02-25-2011,12:16:56 : BEOperations::BE_GetInstalledProdCodeVersion()
02-25-2011,12:16:56 : Terminal Services enabled.
02-25-2011,12:16:56 : Terminal Services server has been set to Install mode.
02-25-2011,12:16:56 : Launching Silent Install
02-25-2011,12:16:56 : Running in Installation mode
02-25-2011,12:16:56 : AgentSeqDlgs::ADlgWelcome
02-25-2011,12:16:56 : AgentSeqDlgs::ADlgInstallType
02-25-2011,12:16:56 : RawsDlgSequence::CheckInstalledProducts
02-25-2011,12:16:56 : BEOperations::BE_GetInstalledProdCodeVersion()
02-25-2011,12:16:56 : BEOperations::BE_GetInstalledProdCodeVersion()
02-25-2011,12:16:56 : AgentSeqDlgs::DlgChooseCustom
02-25-2011,12:16:56 : AgentSeqDlgs::ADlgPublishRemoteSrv
02-25-2011,12:16:56 : AgentSeqDlgs::AdlgInstallComplete
02-25-2011,12:16:57 : AgentSeqDlgs::Misc_BE_CommonOps
02-25-2011,12:16:57 : The install encountered an unexpected error: Configuration system failed to initialize
02-25-2011,12:16:57 : at System.Configuration.ClientConfigurationSystem.EnsureInit(String configKey) at System.Configuration.ClientConfigurationSystem.PrepareClientConfigSystem(String sectionName) at System.Configuration.ClientConfigurationSystem.System.Configuration.Internal.IInternalConfigSystem.GetSection(String sectionName) at System.Configuration.ConfigurationManager.GetSection(String sectionName) at System.Configuration.PrivilegedConfigurationManager.GetSection(String sectionName) at System.Diagnostics.DiagnosticsConfiguration.GetConfigSection() at System.Diagnostics.DiagnosticsConfiguration.Initialize() at System.Diagnostics.DiagnosticsConfiguration.get_IndentSize() at System.Diagnostics.TraceInternal.InitializeSettings() at System.Diagnostics.TraceInternal.TraceEvent(TraceEventType eventType, Int32 id, String format, Object[] args) at System.Diagnostics.Trace.TraceError(String message) at Symantec.IFrameSDK.CommonOps.CRegOps.ReadRegValue(String& oValue, String sValueName,
02-25-2011,12:16:57 : The return code is: 1603
02-25-2011,12:16:57 : ERROR: Installation failed with error 1603. GetLastError = :0
03-07-2011 05:09 PM
Refer to http://www.symantec.com/docs/TECH130405