Backup Exec Services

[sdcadmin]

I'm using BE 2010 R3.  The service, Backup Exec Remote Agent for Windows Systems, does not stay started.  The service is set to start automatically.  It stops running over night and I have to restart the service in the morning to run the backup.  Sometimes the service will start and when I run the backup, the job fails because the service stopped again.  I'm not sure why it keeps stopping.  Any help would be greatly appreciated.

[AmolB]

Make sure remote agent is updated, also check event viewer for any errors related to the service.

Are you running any AV on the problem server?

[sdcadmin]

Hi AmolZeroCool,

I will look at the event viewer.  We are running HBSS on the problem server.

[Sush---]

Exclude the Backup Exec folder from anti-virus on access scanning.

Also is the service stopping at same time everynight??

Thanks,

-Sush...

[CraigV]

...I've also found that the RAWS agent itself gets corrupted somehow, and I include a uninstall/push-install of the RAWS agent on the affected server if the above doesn't work.

THanks!

[sdcadmin]

Hi Sush,

The job runs at 7pm and the service has stopped 5 times, but at different times.

[sdcadmin]

Ok, cool.  Thanks!

[Riyaj_S]

What type of data are you backing up ? (like flat files, exchange, sql, ev, avvi, etc)

What is the destination ? (like disk, tape, removable drive, etc)

Also check what service is crashing and if it is crashing on same resource everytime ? ( like physical server, virtual server, exchange database, sql database, etc)

Also check if Backup Exec if fully patched and the remote agents are also updated.

[sdcadmin · Accepted solution]

I was able to run a backup without the service failing.  I went into the properties, recovery tab and set the first and second failure boxes to restart the service.  I checked the event viewer and didn't see any errors at 7pm when the service typically crashed.