Backup Exec errors !

[Azhar_Ali]

Hi,

Can anyone advice about below mentioned erros. These are leading towards a hardware failure or any issue with Backup exec ?

Event Type: Error
Event Source: Backup Exec
Event Category: Devices
Event ID: 33152
Date: 2.4.2005
User: N/A
Computer: Server
Description:
Adamm Mover Error: Write Failure!
Error = ERROR_IO_DEVICE
Drive = "Quantum"
{71F59C30-87B7-4D55-A30E-4D4FEE4A47AC}
Media = "12"
{DDE2961F-317C-4D40-900B-662F5935B98E}
Read Mode: SingleBlock(0), ScsiPass(0)
Write Mode: SingleBlock(1), ScsiPass(1)
Data:
0000: 00 00 00 00 00 00 00 00 ........
0008: 00 00 00 00 00 00 ......
______________________________________________
Event Type: Error
Event Source: Backup Exec
Event Category: Devices
Event ID: 33152
Date: 2.4.2005
User: N/A
Computer: Server
Description:
Adamm Mover Error: Write Failure!
Error = ERROR_INVALID_FUNCTION
Drive = "Quantum"
{71F59C30-87B7-4D55-A30E-4D4FEE4A47AC}
Media = "12"
{DDE2961F-317C-4D40-900B-662F5935B98E}
Read Mode: SingleBlock(0), ScsiPass(0)
Write Mode: SingleBlock(1), ScsiPass(1)
Data:
0000: f0 00 05 00 00 00 00 15 ð.......
0008: 00 00 00 00 24 00 ....$.
____________________________

Thanks

[Kerm]

Is the specific tape drive model on the Veritas supported hardware list? Are you using the Veritas tape driver?

[Azhar_Ali]

yes, the same hardware is in use for last 2 years with backup exec 8.6. 2 weeks before we have upgraded to 10.0.

[Kerm]

Are you using the Veritas driver or another?

[Shyam_Sundar]

Khiali,

We apologise for the inconvenience caused because of
the delayed response. Please let us know if your issue
still persists. If yes, please refer the steps mentioned
below. If not, we will mark this case as assumed
answered and move it to answered questions pool.


Please install the latest veritas drivers for Backup Exec 10.0 from following link.



http://support.veritas.com/docs/275676

also refer to the following document to resolve issues with SCSI timeouts.



http://support.veritas.com/docs/191158

Also check for event id's 11 and 9 in system event logs. they indicate hardware errors.

Please inform us if the issue persists.

NOTE : If we do not receive your reply within two
business days, this post would be marked ‘assumed
answered’ and would be moved to ‘answered questions’
pool.

[Madhuri_Shenoy]

As per our previous reply, marking the case as "assumed answered" and moving it to "answered questions" pool.