Backup Mail Box Error

[428814546]

Operating System Windows 2003 with Exchange 2003
I receiving this error some of the mail boxes

Access denied to file . Top of Information Store. Inbox

its also come message by message.

all others mail boxes backed up properly.

thanks
Naeem

[Dave_Bunye]

Couple things to check off hand:

1) Does the mailbox even exist anymore? As in, was this backup job created awhile ago and since then this mailbox could have been deleted?

2) Mailbox set to hide, inactive, etc?

3) Anything special about this mailbox? CEO of company etc? Higher security?

4) Has it ever been successfully backed up prior? Any changes since?

[Zerene_Sangma]

Ensure the mailbox is not hidden - The mailbox must be seen in the GAL (Global Address List). This can be tested by composing a new mail message in outlook and clicking the 'To:' field. Should you not see the display name in this list it is hidden.

[Sheetal_Risbood]

Hi,

In reference to our previous reply to your post, we would request you to update us on the progress.

However, if we do not receive your intimation within two business days, this post would be assumed answered and archived.


Thanks.

[Sheetal_Risbood]

As per our previous reply, marking the case as assumed answered and moving it to answered questions pool.