09-20-2010 12:05 AM
Hi,
Backup jobs were getting failed with the following error :
The job was canceled because the response to a media request alert was Cancel, or because the alert was configured to automatically respond with Cancel, or because the Backup Exec Job Engine service was stopped.
And also find the below error, this also appers for the same backup job failed :
V-79-57344-33039 Error - Mount Failed.
User Cancelled a Physical Volume Library Operation
Someone could help me on this.
Solved! Go to Solution.
09-20-2010 01:47 AM
Choose the alert for which you want to see the properties, Under General Tasks in the task pane Click Properties.
Bottom half of your Active Alert window is already displaying Your Alert Properties.
09-20-2010 12:20 AM
See the technote..
http://www.symantec.com/business/support/index?page=content&id=TECH19835
Hope this will help...
09-20-2010 12:25 AM
Change the alert properties to clear auto respond for Media Insert Alert.
Alerts--> Auto Alerts --> Configure Alert Categories --> Media Insert Alert --> Respond Wit
Then try running the job again and check out the alert.
09-20-2010 12:34 AM
and make changes see
http://www.symantec.com/business/support/index?page=content&id=TECH19835
09-20-2010 12:34 AM
Ok Kiran, I will try and update the status. Many thanks for you fast response.
09-20-2010 12:46 AM
Hope it going to work. I am waiting for the tape to start the backup job.
One more doubt like :
How to go to alert properties window?
09-20-2010 12:57 AM
From the Navigation Pane click on Alerts tab..
From the left side task bar click on Configure Alert Categories...
09-20-2010 01:08 AM
:(
I couldn't find any Configure Alet Categories. I have attached a screenshot. Please have a look at that help me.
09-20-2010 01:39 AM
BE Version?
09-20-2010 01:47 AM
Choose the alert for which you want to see the properties, Under General Tasks in the task pane Click Properties.
Bottom half of your Active Alert window is already displaying Your Alert Properties.
09-20-2010 01:53 AM
Oh, Yes yes. it worked.
Thank you very much for ur Help Kiran.
09-20-2010 02:01 AM
Go to Tools --> Alerts Categories and click on Media Insert on the left-hand pane. On the right-hand pane, uncheck the Clear Alert ... checkbox. When this is done, your job will not cancel when it require an overwriteable tape. It will just wait for you either cancel the media insert alert or insert an overwriteable tape into the tape drive.
09-20-2010 02:04 AM
Congrats..........
Please mark appropriate reply as Solution..