Backup exec 2012 trial version tape capacity issue

[philiplei]

Dear All

Our company bulid up a backup exec 2012 trial version (14.0 64bit) in a windows server 2008 r2 for testing , if the processing is smooth , It will buy the license after.

Our tape drive is use HP LTO Ultrium-5 , and LTO-5 data cartridge(3TB compression capacity)

New we have a problem is the backup exec 2012 console display the tape storage is 35.6GB capacity.

Could you let us know , how can fix the problem , is it trial version has a limit ? or drive need to update ?

regards all

[CraigV · Accepted solution]

Hi,

No trial limit has ever existed that limits the amount of space on a tape or disk that can be used.

Make sure you're using the Symantec drivers for the tape drive. Do a search for tapeinst.exe and use this to install the drivers.

Once done, run an inventory on the tape drive, and erase the tape if need-be. Check what capacity it gives you now.

Thanks!

[VJware]

What you are facing is a known issue as outlined in this KB - http://www.symantec.com/business/support/index?page=content&id=TECH196841

[philiplei]

Thanks all reponse , I had fixed the issue.

for my case , It need to install sysmantec drivers for tape drive ,after that take a erase media can be fix.

thanks all very much.