Backup fails

[Daniel_Reneau]

Backup job continues to fail. Keep receiving I/O device error. Final error code - 0000045d HEX. Can someone please explain what Final error code listed above means?
What device if any, does it point to as the problem? How can I resolve this backup failure?

[anoop_nair_2]

Hi,

This problem generally occurs due to hardware or some SCSI issue.

Follow the steps given below to resolve the issue.

1) Download and install latest Veritas driver from following link.

http://support.veritas.com/docs/2724747

2) Clean the drive with cleaning tape. Try using different tape (new tape).

3) Try performing erase operation.

4) Download and install latest firmware from backup device manufacturer's web site.

5) Stop "Removable storage" service and change startup type to manual.

6) Install OEM drivers, stop Backup Exec services.

Try backing up with Windows NT and 2000 native backup utility. Observe the results.

If you encounter similar errors in Windows NT and 2000 native backup utility then you may need to replace/repair the drive.Following technote might be useful for you.

How to troubleshoot issues with the "Robotic Library" and "Tape Drives" in VERITAS Backup Exec (tm) 9.x for Windows Servers

http://seer.support.veritas.com/docs/255501.htm

[anoop_nair_2]

Could be SCI related issue.

[Ciprian_Pasare]

I've had I/O errors too, but I fixed mine by replacing the SCSI cable...it wasn't that I had the wrong cable, it was the right cable but somehow it got bad.