02-16-2011 12:27 PM
I have BE 2010 installed on a W2k8 64bit server and I am unable to perform backup to disk. When I run B2Dtest_64bit.exe, I get a Creaate Directory Failed - Unable to create target directory (0x542) unknown error. I am using an admin account.
Any thoughts?
02-16-2011 12:42 PM
Could you post the screenshot of the error that you are getting while creating the B2D.
Have you tried creating the folder from the device tab.
02-16-2011 01:39 PM
02/16/11 16:36:22 -------------------------------------------------------------
02/16/11 16:36:22 Symantec Backup Exec B2D Compatibility Test
02/16/11 16:36:22 Build 13.0.4164
02/16/11 16:36:22 Copyright (C) 2010 Symantec Corporation. All rights reserved.
02/16/11 16:36:22
02/16/11 16:36:22 This tool can take up to several hours to complete. The
02/16/11 16:36:22 amount of time it takes is dependent on the host computer as
02/16/11 16:36:22 well as the underlying appliance technology. It is
02/16/11 16:36:22 recommend that this tool be run at a time when there will be
02/16/11 16:36:22 minimal impact on business operations.
02/16/11 16:36:22
02/16/11 16:36:22 For the tool to run successfully, the target location of the
02/16/11 16:36:22 test must contain at least 4,339,073,024 bytes of available
02/16/11 16:36:22 space. Furthermore, any credentials supplied must have
02/16/11 16:36:22 sufficient privileges to create, read, write, and delete
02/16/11 16:36:22 directories and files on the appliance.
02/16/11 16:36:22
02/16/11 16:36:22 Further information about this tool can be found online at
02/16/11 16:36:22 the Symantec product support site:
02/16/11 16:36:22 http://entsupport.symantec.com/umi/v-275-10000
02/16/11 16:36:43
02/16/11 16:36:43 System Information:
02/16/11 16:36:43 Memory Load : 31%
02/16/11 16:36:43 Total Physical Memory: 4,093 MB
02/16/11 16:36:43 Free Physical Memory : 2,808 MB
02/16/11 16:36:43 Total Page File : 8,360 MB
02/16/11 16:36:43 Free Page File : 7,153 MB
02/16/11 16:36:43 Total Virtual Memory : 8,388,607 MB
02/16/11 16:36:43 Free Virtual Memory : 8,388,545 MB
02/16/11 16:36:43
02/16/11 16:36:43 Test Parameters:
02/16/11 16:36:43 Role : Backup To Disk
02/16/11 16:36:43 Make : UNKNOWN
02/16/11 16:36:43 Model : UNKNOWN
02/16/11 16:36:43 Firmware: UNKNOWN
02/16/11 16:36:43 Location: e:\data\B2DTestDir
02/16/11 16:36:43 Username: .\administrator
02/16/11 16:36:43
02/16/11 16:36:43 File Count : 10,000 files
02/16/11 16:36:43 Buffer size : 65,536 bytes
02/16/11 16:36:43 Mapped file size: 1,048,576 bytes
02/16/11 16:36:43 IO File Size : 4,296,015,872 bytes
02/16/11 16:36:43 Required Space : 4,339,073,024 bytes
02/16/11 16:36:43
02/16/11 16:36:43 TRACE: Logging on as user .\administrator
02/16/11 16:36:43 Path Validation
02/16/11 16:36:43 TRACE: DRIVE_FIXED
02/16/11 16:36:43 ===> PASSED
02/16/11 16:36:43 Create Directory
02/16/11 16:36:43 ===> FAILED - Unable to create target directory: (0x542) Unknown error
02/16/11 16:36:43 Test stopping on FAILURE.
02/16/11 16:36:43
02/16/11 16:36:43 Total Tests Run: 2
02/16/11 16:36:43 Passed: 1
02/16/11 16:36:43 Failed: 1
02/16/11 16:36:43 Warned: 0
02/16/11 16:36:43
02/16/11 16:36:43 TRACE:
02/16/11 16:36:43 TRACE: Functions called:
02/16/11 16:36:43 TRACE: -----------------
02/16/11 16:36:43 TRACE: CreateDirectory 1
02/16/11 16:36:43 TRACE: GetDriveType 1
02/16/11 16:36:43 TRACE: GetFileAttributes 1
02/16/11 16:36:43 TRACE: ImpersonateLoggedOnUser 1
02/16/11 16:36:43 TRACE: LogonUser 1
02/16/11 16:36:43 TRACE:
02/16/11 16:36:43
02/16/11 16:36:43 Final Analysis:
02/16/11 16:36:43 ---------------
02/16/11 16:36:43 Path Validation - PASSED
02/16/11 16:36:43 Create Directory - FAILED - Unable to create target directory: (0x542) Unknown error
02/16/11 16:36:43 The test was unable to create or delete the test
02/16/11 16:36:43 directory on the appliance. For these tests to
02/16/11 16:36:43 work the current logged on user or the credentials
02/16/11 16:36:43 supplied must have full create, read, write, and
02/16/11 16:36:43 delete privledges.
02/16/11 16:36:43
02/16/11 16:36:43 Check the security settings on the appliance to
02/16/11 16:36:43 ensure that the tool will have access to the target
02/16/11 16:36:43 path.
02/16/11 16:36:43
02/16/11 16:36:43 One or more of the tests have failed. As configured, the
02/16/11 16:36:43 appliance will not be compatible with Backup Exec B2D
02/16/11 16:36:43 technology. Please contact the hardware vendor with the test
02/16/11 16:36:43 results in order to troubleshoot the compatibility problems
02/16/11 16:36:43 with the Backup Exec software.
02/16/11 16:36:43
02/16/11 16:36:43 The results of this test have been placed into the following
02/16/11 16:36:43 log file:
02/16/11 16:36:43
02/16/11 16:36:43 C:\ProgramData\Symantec\Backup Exec\Logs\B2DTest.log
02/16/11 16:36:43
02/16/11 16:36:43 Please include this log file in any communication with your
02/16/11 16:36:43 vendor or Symantec Technical Support.
02/16/11 16:36:43
02/16/11 16:36:43 If you have any additional questions please review the
02/16/11 16:36:43 knowledge base article for this tool online at the Symantec
02/16/11 16:36:43 product support site:
02/16/11 16:36:43 http://entsupport.symantec.com/umi/v-275-10000
As I said, I am using admin rights
02-17-2011 01:06 AM
What sort of drive is this B2D located on - if we are talking a share on a remote disk of some kind - then you have to address it by UNC path as drive maps are part of the logged in user profile and don't exist when the console user is logged out.