I had figured that Live Update was taking care of my BE11(7170) SP1 Backup updates on my Windows 2003 server, but that apparently wasn't so. When I run LU, I am getting the LU1812 error. I have tried all of methods previously mentioned in these forums, as well as what the various Symantec articles concerning the error recommend.
I have made sure I deleted everything in the LU Updates folder. I have tried it logged in as the BackupExec account. I have tried it without going through RDP. I have made sure msxml3.dll is re-registered. I have made sure all the BE services are stopped and the BE program is closed before running LU/installing patches. I have tried to run LU from inside BE instead of on a standalone basis. I am pretty sure the account has the correct permissions. The results are always the same.
When I try to run patches individually, they all fail as well. The same with installing SP4. A small portion of a sample log reads thusly:
***Failed to write a message to the log server
Property(S): AppDataFolder = C:\WINDOWS\system32\config\systemprofile\Application Data\***Failed to write a message to the log server
Property(S): CommonAppDataFolder = C:\Documents and Settings\All Users\Application Data\***Failed to write a message to the log server
Property(S): CommonFilesFolder = C:\Program Files\Common Files\***Failed to write a message to the log server
Property(S): DesktopFolder = C:\Documents and Settings\All Users\Desktop\***Failed to write a message to the log server
Property(S): FavoritesFolder = C:\WINDOWS\system32\config\systemprofile\Favorites\***Failed. went into writelog, but did not send to log server
Entering PatchSetup.exe***Failed. went into writelog, but did not send to log server
Command Line: /NAME:BEWS 11.0.7170 Hotfix 32 (32-bit) /UI:NONE***Failed. went into writelog, but did not send to log server
Executing GetPatchInfo.***Failed. went into writelog, but did not send to log server
1: 0 2: Symantec Backup Exec for Windows Servers.msi 3: {EAB0C0F9-B57B-4865-91A3-DE3B34B1FB02} 4: {EAB0C0F9-B57B-4865-91A3-DE3B34B1FB02}; 5: 0 6: 1 7: 1 8: 0 ***Failed. went into writelog, but did not send to log server
V-225-136: The patch failed to install. Return code: 1612 ***To search for information about this error, click <a href="http://support.veritas.com/umi/V-225-136" target="main">here </a> ***Failed. went into writelog, but did not send to log server
Exiting PatchSetup.exe***Failed. went into writelog, but did not send to log server
Entering PatchSetup.exe***Failed. went into writelog, but did not send to log server
Command Line: /NAME:BEWS 11.0.7170 Hotfix 34 (32-bit) /UI:NONE***Failed. went into writelog, but did not send to log server
Executing GetPatchInfo.***Failed. went into writelog, but did not send to log server
1: 0 2: Symantec Backup Exec for Windows Servers.msi 3: {EAB0C0F9-B57B-4865-91A3-DE3B34B1FB02} 4: {EAB0C0F9-B57B-4865-91A3-DE3B34B1FB02}; 5: 0 6: 1 7: 1 8: 0 ***Failed. went into writelog, but did not send to log server
None of the articles listed on the web page cited in the log provide any additional helpful information. I will add one 'odd' note -- when I check BE on Windows Install/Remove programs, it says SP1 and HFs 19, 20, 21,18, 17, 24, 26, 23 and 22 are installed. BUT, when I try to change BE, it says the program may have already been uninstalled. When I check in BE itself, it does not indicate ANY updates are installed.
Short of having to reinstall BE from scratch (which I am loathe to do), do I have any additional options?
Thanks in advance,
Andy
