Hi,
We have two machines, both Server 2008 SP 2. One runs media server (server A), the other a remote agent (server B). When we initiate a backup of server B, the agent application promptly stops running and will not run again until we repair the installation.
Server A returns these errors: ' The Database server is not responding. The Shadow Copy resource is not responding. The system State is not responding. '
Server B shows that the agent has stopped running. In the publishing tab, it returns this error: unable to obtain settings for remote agent publishing. We can get the remote agent running again by repairing the installation, but when we try to initiate a backup job, it does stops running again.
Neither machine has anti-virus software. Firewalls have been turned on and off to test if there is something is going on. It is not.
We have successfully backed up other Server 2008 machines on the domain, but not this particular one.
We want to buy your software! But unless we can get it working, it doesn't really make sense to. BTW your policy of not providing live support to trialware customers is strange. You should maybe think about trying to support potential customers with more than a KB and forums. Other companies, Acronis included, happily set you up with a call same day.
Thanks,
Alec