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Deploy agent with BE12.5 on Exchange 2007

dave_r_fowler
Level 3

‎12-11-2009 01:44 PM

When I try to deploy the client through tools > deploy agent it fails and this is the error I pull from the install log.  If I go to the Exchange server and install the agent by browseing to the installation files over a share it installs.  I'd like to be able to deploy agents through the BE console.  Any suggestions on how I can fix this or where I should look to obtain more information to be able to troubleshoot?

Thanks,
David




Symantec Backup Exec (TM) 12.5 for Windows Servers Installation Log


12-11-2009,13:35:03 : C:\BEW-C034FE31E2144409AAAABC26C61789EA\VxPushRA\RAWSx64\setup.exe
12-11-2009,13:35:03 : C:\Windows\system32
12-11-2009,13:35:03 : CSetupApp::GetInstalledGUID
12-11-2009,13:35:03 : CSetupApp::LoadSetupXML
12-11-2009,13:35:03 : CSetupApp::ScanXML
12-11-2009,13:35:03 : C:\BEW-C034FE31E2144409AAAABC26C61789EA\VxPushRA\RAWSx64\Bin\Setup.xml
12-11-2009,13:35:03 : MSI File Name =
12-11-2009,13:35:03 : MSI Version = 3.1
12-11-2009,13:35:03 : MSI Package Name = Symantec Backup Exec Remote Agent for Windows Systems.msi
12-11-2009,13:35:03 : System Central Processor = 64
12-11-2009,13:35:03 : Product Type = SETUP_RAWSX64
12-11-2009,13:35:03 : Product Name = Symantec Backup Exec Remote Agent for Windows Systems
12-11-2009,13:35:03 : Current Installing GUID ={C5D4270D-457F-4DD9-B4D7-2B20940780D2}
12-11-2009,13:35:03 : Product Version = 12.5
12-11-2009,13:35:03 : CSetupSupport::IsValidMSIPackage
12-11-2009,13:35:03 : C:\BEW-C034FE31E2144409AAAABC26C61789EA\VxPushRA\RAWSx64\Symantec Backup Exec Remote Agent for Windows Systems.msi
12-11-2009,13:35:03 : {C5D4270D-457F-4DD9-B4D7-2B20940780D2}
12-11-2009,13:35:03 : {C5D4270D-457F-4DD9-B4D7-2B20940780D2}
12-11-2009,13:35:03 : Equal PID
12-11-2009,13:35:03 : CSetupAgents::InstallRAWS64Silent
12-11-2009,13:35:03 : ERROR: Installation failed with error 1603.
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8 REPLIES 8

Colin_Weaver
Moderator
Moderator
Employee Accredited Certified

‎12-11-2009 02:03 PM

 I suspect there might be another message earlier in the log that will give more of a clue - 1603 is kind of a generic end result rather than a cause
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dave_r_fowler
Level 3

‎12-11-2009 02:31 PM

I tried to paste the whole log, but its huge.  There is that one line in orange...

something I should be looking for in particular?



Symantec Backup Exec (TM) 12.5 for Windows Servers Installation Log


12-10-2009,10:03:32 : \\pss-util-01\c$\Program Files\Symantec\Backup Exec\Agents\RAWSX64\Setup.exe
12-10-2009,10:03:32 : \\pss-util-01\c$\Program Files\Symantec\Backup Exec\Agents\RAWSX64
12-10-2009,10:03:32 : CSetupApp::GetInstalledGUID
12-10-2009,10:03:32 : CSetupApp::LoadSetupXML
12-10-2009,10:03:32 : CSetupApp::ScanXML
12-10-2009,10:03:32 : \\pss-util-01\c$\Program Files\Symantec\Backup Exec\Agents\RAWSX64\Bin\Setup.xml
12-10-2009,10:03:32 : MSI File Name =
12-10-2009,10:03:32 : MSI Version = 3.1
12-10-2009,10:03:32 : MSI Package Name = Symantec Backup Exec Remote Agent for Windows Systems.msi
12-10-2009,10:03:32 : System Central Processor = 64
12-10-2009,10:03:32 : Product Type = SETUP_RAWSX64
12-10-2009,10:03:32 : Product Name = Symantec Backup Exec Remote Agent for Windows Systems
12-10-2009,10:03:32 : Current Installing GUID ={C5D4270D-457F-4DD9-B4D7-2B20940780D2}
12-10-2009,10:03:32 : Product Version = 12.5
12-10-2009,10:03:32 : CSetupSupport::IsValidMSIPackage
12-10-2009,10:03:32 : \\pss-util-01\c$\Program Files\Symantec\Backup Exec\Agents\RAWSX64\Symantec Backup Exec Remote Agent for Windows Systems.msi
12-10-2009,10:03:32 : {C5D4270D-457F-4DD9-B4D7-2B20940780D2}
12-10-2009,10:03:32 : {C5D4270D-457F-4DD9-B4D7-2B20940780D2}
12-10-2009,10:03:32 : Equal PID
12-10-2009,10:03:32 : CSetupAgents::DoAgentLocalInstall
12-10-2009,10:03:32 : CSetupSupport::IsValidMSIPackage
12-10-2009,10:03:32 : \\pss-util-01\c$\Program Files\Symantec\Backup Exec\Agents\RAWSX64\Symantec Backup Exec Remote Agent for Windows Systems.msi
12-10-2009,10:03:32 : {C5D4270D-457F-4DD9-B4D7-2B20940780D2}
12-10-2009,10:03:32 : {C5D4270D-457F-4DD9-B4D7-2B20940780D2}
12-10-2009,10:03:32 : Equal PID
12-10-2009,10:03:32 : CSetupSupport::GetInstallMode
12-10-2009,10:03:32 : InstallMode = MODE_INSTALL
12-10-2009,10:03:32 : CSetupAgents::CheckMSXML6_msi
12-10-2009,10:03:32 : Prepare install Agent...
12-10-2009,10:03:32 : CSetupAgents::CheckRAWSUpgrade
12-10-2009,10:03:32 : The RAWS target product version , PID
12-10-2009,10:03:32 : CSetupSupport::CheckInstallingImageVersionPID
12-10-2009,10:03:32 : \\pss-util-01\c$\Program Files\Symantec\Backup Exec\Agents\RAWSX64\Symantec Backup Exec Remote Agent for Windows Systems.msi
12-10-2009,10:03:32 : The installing image version 12.5.2213
12-10-2009,10:03:32 : The installing PID {C5D4270D-457F-4DD9-B4D7-2B20940780D2}
12-10-2009,10:03:32 : CSetupAgents::InstallAgentUI
12-10-2009,10:03:32 : \\pss-util-01\c$\Program Files\Symantec\Backup Exec\Agents\RAWSX64\Symantec Backup Exec Remote Agent for Windows Systems.msi
12-10-2009,10:03:32 : Fresh install, open Agent install MSI package and get handle: 12
12-10-2009,10:03:32 : Installing Agent Version: 12.5.2213
12-10-2009,10:03:32 : Agent SupportDir: C:\Users\dfowler\AppData\Local\Temp\5\{C5D4270D-457F-4DD9-B4D7-2B20940780D2}
12-10-2009,10:03:32 : CSetupAgents::RunDLLFunction
12-10-2009,10:03:32 : Load file: \\pss-util-01\c$\Program Files\Symantec\Backup Exec\Agents\RAWSX64\Bin\AGENTINSTDLGS.DLL
12-10-2009,10:03:32 : Executing StartAgentSequence...
12-10-2009,10:03:32 : \\pss-util-01\c$\Program Files\Symantec\Backup Exec\Agents\RAWSX64\Bin\AGENTINSTDLGS.DLL
12-10-2009,10:03:32 : \\pss-util-01\c$\Program Files\Symantec\Backup Exec\Agents\RAWSX64\Bin\ResDll_EN.dll
12-10-2009,10:03:32 : SETUP_RAWSX64
12-10-2009,10:03:32 : CRAWS32PreChecks::Precheck_RAWS32Install
12-10-2009,10:03:32 : CRAWS32PreChecks::VerifyNT4Upper
12-10-2009,10:03:32 : Running System Version: 6
12-10-2009,10:03:32 : Running OS Version: 600
12-10-2009,10:03:32 : CRAWS32PreChecks::CheckRequiredDiskSpace
12-10-2009,10:03:32 : The system volume: C:\
12-10-2009,10:03:32 : FO_FreeDiskSpace=6285
12-10-2009,10:03:32 : CRAWS32PreChecks::Precheck_RAWS32Product
12-10-2009,10:03:32 : Setup.exe SourceDir: \\pss-util-01\c$\Program Files\Symantec\Backup Exec\Agents\RAWSX64\
12-10-2009,10:03:32 : CRAWS32PreChecks::GetInstalledProductVersion
12-10-2009,10:03:32 : Installed Version: 0.0
12-10-2009,10:03:32 : CRAWS32PreChecks::GetInstallingProductVersion
12-10-2009,10:03:32 : Installing RAWS Version: 12.5.2213
12-10-2009,10:03:32 : The install is install mode.
12-10-2009,10:03:32 : CRAWS32PreChecks::PreRebootSystem
12-10-2009,10:03:32 : \\pss-util-01\c$\Program Files\Symantec\Backup Exec\Agents\RAWSX64\Bin\settingsagent_EN.xml
12-10-2009,10:03:33 : \\pss-util-01\c$\Program Files\Symantec\Backup Exec\Agents\RAWSX64\
12-10-2009,10:03:33 : EN
12-10-2009,10:03:33 : CCRANTOperations::CheckForRANT
12-10-2009,10:03:33 : CinstOpenDlg::PullDataMSI
12-10-2009,10:03:33 : SETUP_RAWSX64
12-10-2009,10:03:33 : \\pss-util-01\c$\Program Files\Symantec\Backup Exec\Agents\RAWSX64\readme_EN.html
12-10-2009,10:03:33 : CADlgInstallWelcome::PullDataMSI
12-10-2009,10:03:33 : 12.5.2213
12-10-2009,10:03:33 : TRANSFORMS =
12-10-2009,10:03:33 : INSTALLDIR = C:\Program Files\Symantec\Backup Exec\RAWS\
12-10-2009,10:03:33 : UPGRADE MODE = 0
12-10-2009,10:03:33 : Upgrade old version =
12-10-2009,10:03:33 : Upgrade new version = 12.5.2213
12-10-2009,10:03:33 : CADlgChooseInstall::PullDataMSI
12-10-2009,10:03:33 : This release will not support Advanced Open File Option on Windows Server Longhorn.
12-10-2009,10:03:33 : CADlgDestFolder::PullDataMSI
12-10-2009,10:03:33 : First get INSTALLDIR = C:\Program Files\Symantec\Backup Exec\RAWS\
12-10-2009,10:03:33 : CADlgRawsAdvertise::PullDataMSI
12-10-2009,10:03:33 : CADlgDestFolder::PullDataMSI
12-10-2009,10:03:33 : First get INSTALLDIR = C:\Program Files\Symantec\Backup Exec\RAWS\Raws64.mst
12-10-2009,10:03:33 : CADlgReadyToInstall::PullDataMSI
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Dev_T
Level 6

‎12-12-2009 06:02 AM

Hello,

Push install the remote agent only, please uncheck Advance Open File Option while pushing the remote agent.
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Matt_Alexander
Level 5

‎12-18-2009 12:31 PM

Hey David, have you had any luck with the deployment?
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dave_r_fowler
Level 3

‎12-18-2009 12:50 PM

I haven't.  When I try to push the agent it always fails whether or not I have Advanced Open File Option selected. 

I've resorted to navigating from the target machine back to the BE machine and installing the agent either through the /%symantec install path%/version/setup.exe or by using the browser.exe off the installation media.  In both of those options I select to enable AOFO and it installs without error.

I wanted to push the agents or atleast control who has the agents from some kind of central point.

Thanks for asking,
David
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Colin_Weaver
Moderator
Moderator
Employee Accredited Certified

‎12-18-2009 01:29 PM

 In terms of the on-screen status, instead of the install log - were you getting the same thing discussed in this
http://support.veritas.com/docs/329721
http://support.veritas.com/docs/339201
and now fixed by a Hotfix?
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dave_r_fowler
Level 3

‎12-21-2009 04:22 PM

I don't think so.  Those errors described are not the error I posted.

The product is fully patched through live update.

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Steve_W_
Level 6
Employee Accredited

‎01-04-2010 11:55 AM

Hi David,

Navigate to c:\Program Files\Symantec\Backup Exec\Agents\RAWSX64\Updates on the Media server.  Can you provide a list of the windows installer files that are in this folder?

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