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Effective Way to search Artilcles and Find Solution in the Symantec Support site

ArulPrasad
Level 6
Employee

Hi All,

There has been Thousands Of Articles Spread across, Millions of Forums Discussing About the technical related issues.

Sharing with You all to find solution for the UMI related error codes In Backup exec.

1. Find Out the Error message( Job related, Report related, Notification, Device related)

2. Debug Using SGMON:

How to Run debug using SGmon:::

http://www.symantec.com/business/support/index?page=content&id=TECH52476 

3. Compare with Job log time stamp and SGmon error log

EG: Error: OpenObj returns extended error e00002f8
SendSeedMSG: Failed on remote server 80131500.
SendSeedMSG FAILED! RC = 0x00000000
 

4. Search it In symwise

http://www.symantec.com/business/support/index?page=home

The Answer Would be te first Article or Mostly the Top five (If More than Once Environment and Solution exist)

  

 

 

 

1 REPLY 1

Sush---
Level 6
Employee Accredited Certified

Also if your issue is related to any specific agents then you can directly search on the specific Agent landing page:

https://www-secure.symantec.com/connect/forums/support-links-backup-exec-agents-and-options
 

Thanks,

-Sush...