Error Upgrading from 10.5484 to 10.5520

[Mike_Toone]

We have an issue upgrading from 5484 to 5520 the upgrade rolls back and writes the following into the bkupinst.log file:-

11-12-2005,22:39:06 : ERROR: Failed to load C:\PROGRA~1\VERITAS\BACKUP~1\NT\NotificationUI300U.dll

11-12-2005,22:39:06 : Failed to rollback NotificationUI320U.dll registration.

11-12-2005,22:39:06 : ERROR: Failed to load C:\PROGRA~1\VERITAS\BACKUP~1\NT\RecipientUI300U.dll

11-12-2005,22:39:06 : Failed to rollback RecipientUI320U.dll registration.

11-12-2005,22:39:06 : Registering Dll: C:\PROGRA~1\VERITAS\BACKUP~1\NT\exportmodeller.dll

11-12-2005,22:39:06 : Successful registration of C:\PROGRA~1\VERITAS\BACKUP~1\NT\exportmodeller.dll

11-12-2005,22:39:06 : Registering Dll: C:\PROGRA~1\VERITAS\BACKUP~1\NT\crtslv.dll

11-12-2005,22:39:06 : Successful registration of C:\PROGRA~1\VERITAS\BACKUP~1\NT\crtslv.dll

11-12-2005,22:39:07 : Rolling back stop of BE services.

11-12-2005,22:39:09 : 1: INSTALL 2: 3

11-12-2005,22:39:09 : Upgrade state set to 7

11-12-2005,22:42:35 : Validating install complete

11-12-2005,22:42:35 : ERROR: Installation failed with error 1603.


We are running Windows 2000 with SP4.

[Renuka_-]

Hello,
Please run database repair and try the installation.
http://support.veritas.com/docs/265180
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[Jim_Wheeler]

Mike,

I am not sure that it applies to your case but may be helpful.

You might want to look at my post "Cannot Open BE10 after installing BE SP3".

You may find some of the information helpful if the repair does not go well.

Have you run the MS October patches?
Are you running the SP1 for build 5520?
What happens between the reinstall and the patch, if you get that far.

Good luck. I was pretty much on my own with this. You probably are too. If you ultimately think you have a patch problem, try PatchManagement.org.

Jim

[padmaja_rajopad]

Hi,

Could you please update whether the "repair" was helpful any way?


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