Errors with Backup Exec 10.1

[VEI]

We have been experiencing problems with our Backup Exec 10.1 in recent weeks. We switched from backing up to tapes to external hard drives a couple of years ago. We rarely had any problems with it. In recent weeks, it's rare we get a backup job to work. The job will only run about 15 minutes and then fails. We get the following messages:

Completed status: Failed
Final error: 0xe00084f4 - An unknown error has occurred
Final error category: System Errors

For additional information regarding this error refer to link V-79-57344-34036

Storage device "Backup-to Disk Device" reported an error on a request to write data to media.
Error reported: Insufficient system resources exist to complete the requested service. V-79-57344-34036 - An unknown error has occurred.

I have done searches and tried a couple of solutions. We got it to working for about a week and now it's back to this. Not sure if it's a program problem, hardware problem, or a combination of the two. But we need a solution to this so we can resume backing up our work.

[CraigV]

Hi,

Have you downloaded and run B2Dtest.exe against the external drives to ensure they are compatible as B2D targets?

Thanks!

EDIT: Also check the TN below. Not sure if you have seen this:

http://www.symantec.com/business/support/index?page=content&id=TECH130540

[Sush---]

You may run CHKDSK against the disk where the B2D is located. It will give the results if the disk is corrupted or so.

Thanks,

-Sush...

[VEI]

I should have added we use a different drive for each day of the week. It's not a matter of one drive not holding the backup. None of them will work. We've used these for nearly 2 years and we've not had problems until recent weeks.

CHKDSK came up with no errors.

[pkh]

After you plug in the drives, did you pause and unpause or do an inventory of the B2D folders before using them?  Take a look at my article below.  There are some suggestions as to how to rotate disks for your version of BE.

https://www-secure.symantec.com/connect/articles/how-rotate-external-harddisks

[VEI]

I have done some of the previously mentioned actions and even deleted the previous files from the drive. The backup was almost finished before failing again. This time, I got a different error code.

Final error: 0xe00084c8 - The backup storage device failed.
Final error category" Backup device errors

For additional information regarding this error refer to link V-79-57344-33992

[CraigV]

...check below:

http://www.symantec.com/business/support/index?page=content&id=TECH68178