Exchange Agent quit...

[PTANK_2]

I have been running the same backup job for months and all of a sudden one day I get this error;
Access is denied to Remote Agent. Check the login account for the specified device.
Nothing has been added to the Exchange server, no updates have been performed and it has Exchange and system level virus protection. Has anyone seen this happen before?
Windows Server 2003
Exchange Server 2003
BEWS 9.1

TIA,
- P

[Nimai_Sood]

Hi,

Thank your for posting your query,

Final Error Description: "Access is denied to Remote Agent. Check the login account for the specified device. "


As it's not clearly mentioned that whether you are trying to take the backup of Information store, indivisiual mailbox box backup or the mailbox store.

Please follow these steps to work on this issue..
1-Set new mailbox for Backup Exec with domain rights/exchage rights.
2-Activated account by sending and receiving a message to it.
3-Made new account the System Logon Account.
4-Enabled Restric Anonymous Support.

Document ID: 238618


5-Recycled the Backup Exec Services and the Remote Agent service.
6-Ok to close.

If getting the problem again then please reply back with more details.
We hope this information helps, if you have any other questions please respond to the post and we will be more than happy to assist you further.
Rega

[Deepali_Badave]

Hello,

We want to if the solution provided has helped you in getting resolve your issue?

NOTE : If we do not receive your intimation within two business days,
this post would be 'assumed answered' and archived.

Regards,

[Sheetal_Risbood]

Archiving the post as per our previous reply