IDR: Install Network driver failes

[Matthias_Hans]

Hello,
when I try to add network driver for IDR, the system can not install/setup the drivers. The BEDRWIZ.LOG shows the following error:

: ==============================
: Network Driver Found - Details
: ==============================
: Driver Desc : HP NC7782 Gigabit Server Adapter
: Hardware ID : pci\ven_14e4&dev_1648&subsys_00d00e11
: Inf File : 1:\user\q57win32.inf
: SectionName : NC7782.XpInst
: OS Version Info:
: Platform : nt
: Architecture : x86
: Major Version : 5
: Minor Version : 2
: System Root : B:\I386
: Product Type : 3
: Suite Mask : 0x0
: Service Pack :
:

: Preparing to install PCI\VEN_14E4&DEV_1648&SUBSYS_00D00E11&REV_10\4&19638ECB&0&10E0
: Installing PCI\VEN_14E4&DEV_1648&SUBSYS_00D00E11&REV_10\4&19638ECB&0&10E0
:
: InfDirectiveCopyFiles::Execute() - Service Name = q57w2k, loadDriver = 1
: Copying file from <1:\user\> to <1:\i386\system32\drivers\>
: Error copying file q57w2k.sys from <1:\user\> to <1:\i386\system32\drivers\>. Error Code: 0x2
: Error executing the directive of the device install: NC7782.Inst.nt
: Error executing the directives of the device install: NC7782.Inst.nt
: Error install driver for the hardware id from the inf file <1:\user\q57win32.inf>
: Error loading driver for the device: HP NC7782 Gigabit Server Adapter :

: Preparing to install PCI\VEN_14E4&DEV_1648&SUBSYS_00D00E11&REV_10\4&19638ECB&0&11E0
: Installing PCI\VEN_14E4&DEV_1648&SUBSYS_00D00E11&REV_10\4&19638ECB&0&11E0
:
: InfDirectiveCopyFiles::Execute() - Service Name = q57w2k, loadDriver = 1
: Copying file from <1:\user\> to <1:\i386\system32\drivers\>
: Error copying file q57w2k.sys from <1:\user\> to <1:\i386\system32\drivers\>. Error Code: 0x2
: Error executing the directive of the device install: NC7782.Inst.nt
: Error executing the directives of the device install: NC7782.Inst.nt
: Error install driver for the hardware id from the inf file <1:\user\q57win32.inf>
: Error loading driver for the device: HP NC7782 Gigabit Server Adapter
: CpsNewModeNetwork::OnInitDone() - Error installing network

What can i do to get the network running to perform a recovery process?
Any ideas!?
Thanks
Matthias

[shweta_rege]

Hello,


-- Are you trying a Idr of a remote Machine?


-- Please ensure that you are using the correct drivers for the NIC cards...



Thank You,

Shweta

[Norbert_Kurzka]

Hello Shweta Rege,

to clarify the situation:

The remote server is a HP DL360 G4p. The image CD we are booting from is created with the IDR assistent, thus the drivers should be the correct ones. Nevertheless we tried almost all available drivers from the appropriate HP web site, but none of them works.
The error remains the same.

Any ideas?

Norbert

[Shraddha_Dhaval]

Hi,

This error could occur when the remote machine's driver for NIC is not present in the Windows operating System. NIC drivers which are not present in the Operating system .

Those should be provided manually at the time of restore.

Please verify the following details :

-- Always ensure that Backup Exec service account(BESA) is a member of
Domain Administrator and local administrator group only.Remove it from
users and Backup operator groups.This would eliminate any most restrictive
permissions being applied.

-- Alternatively you may like try keeping the password for the Backup Exec
service account blank. Change the password for the Backup Exec service
account on the BE media server and keep it blank (no password). Reinitiate
the Intelligent Disaster Recovery process on the remote system and verify
that you are able to connect to the BE Media server.
Note : When connecting to the BE Media server from the remote system
specify the BE Media server credentials using the following :

- BE media server system name as the Domain name.

- Administrator login name.

- Blank password.


Thanks.

[Ivan_Kvetkin]

Hi.
Similar problem. Server HP DL360g4. OS Windows 2003 R2 (BootCD created from Windows 2003 SP1 installation CD). BackupExec 11
All drivers present on BootCD.

: Preparing to install PCI\VEN_14E4&DEV_1648&SUBSYS_00D00E11&REV_10\4&19638ECB&0&11E0
: Installing PCI\VEN_14E4&DEV_1648&SUBSYS_00D00E11&REV_10\4&19638ECB&0&11E0
:
: InfDirectiveCopyFiles::Execute() - Service Name = q57w2k, loadDriver = 1
: Copying file from <> to <1:\i386\system32\drivers\>
: Error copying file q57w2k.sys from <> to <1:\i386\system32\drivers\>. Error Code: 0x2
: Error executing the directive of the device install: NC7782.Inst.nt
: Error executing the directives of the device install: NC7782.Inst.nt
: Error install driver for the hardware id from the inf file <>
: Error loading driver for the device: HP NC7782 Gigabit Server Adapter
: CpsNewModeNetwork::OnInitDone() - Error installing network
: CopyDriverFilesToVirtualDisk(): Path = B:\DRIVERS\INF
: Copying files from <> to <1:\USER>
: OS Version Info:
: Platform : nt
: Architecture : x86
: Major Version : 5
: Minor Version : 2
: System Root : B:\I386
: Product Type : 3
: Suite Mask : 0x0
: Service Pack :
: ClassifyNetworkDevices() - Processing Network Device: pci\VEN_14E4&DEV_1648&SUBSYS_00D00E11&REV_10
: Device instance id: PCI\VEN_14E4&DEV_1648&SUBSYS_00D00E11&REV_10\4&19638ECB&0&10E0
: ==============================
: Network Driver Found - Details
: ==============================
: Driver Desc : HP NC7782 Gigabit Server Adapter
: Hardware ID : pci\ven_14e4&dev_1648&subsys_00d00e11
: Inf File : 1:\user\56.inf
: SectionName : NC7782.XpInst
: Device instance id: PCI\VEN_14E4&DEV_1648&SUBSYS_00D00E11&REV_10\4&19638ECB&0&11E0
: ==============================
: Network Driver Found - Details
: ==============================
: Driver Desc : HP NC7782 Gigabit Server Adapter
: Hardware ID : pci\ven_14e4&dev_1648&subsys_00d00e11
: Inf File : 1:\user\56.inf
: SectionName : NC7782.XpInst
: OS Version Info:
: Platform : nt
: Architecture : x86
: Major Version : 5
: Minor Version : 2
: System Root : B:\I386
: Product Type : 3
: Suite Mask : 0x0
: Service Pack :
:

: Preparing to install PCI\VEN_14E4&DEV_1648&SUBSYS_00D00E11&REV_10\4&19638ECB&0&10E0
: Installing PCI\VEN_14E4&DEV_1648&SUBSYS_00D00E11&REV_10\4&19638ECB&0&10E0
:
: InfDirectiveCopyFiles::Execute() - Service Name = q57w2k, loadDriver = 1
: Copying file from <1:\user\> to <1:\i386\system32\drivers\>
: Error copying file q57w2k.sys from <1:\user\> to <1:\i386\system32\drivers\>. Error Code: 0x2
: Error executing the directive of the device install: NC7782.Inst.nt
: Error executing the directives of the device install: NC7782.Inst.nt
: Error install driver for the hardware id from the inf file <1:\user\56.inf>
: Error loading driver for the device: HP NC7782 Gigabit Server Adapter


When I try recover this server with OS Windows 2000 SP4 (BootCD created from Windows 2000 SP4 installation CD) all drivers installs correctly.

[Norbert_Kurzka]

Good morning (08:30 in Germany:),

as Ivan Kvetkin mentioned above, the drivers are present on the Boot CD. It is NOT a communication problem with the BE server - without a network driver no communcation can be established :)

Here are the most relevant lines from the error log again:
: Copying file from <1:\user\> to <1:\i386\system32\drivers\>
: Error copying file q57w2k.sys from <1:\user\> to <1:\i386\system32\drivers\>. Error Code: 0x2

The similiar section from Ivan Kvetkin:
: Copying file from <> to <1:\i386\system32\drivers\>
: Error copying file q57w2k.sys from <> to <1:\i386\system32\drivers\>. Error Code: 0x2

Seems to be a problem with Windows 2003 SP1 or the new HP DL360 g4p - or both.

Greetings
Norbert

[Norbert_Kurzka]

Hello Symantec,

no more ideas? We want to sell your product to our customers, but this is only possible if it does what it's promising!

Is there another possibility -beside this forum- to get qualified support for this problem?

With kind regards
Norbert Kurzka

[Joshua_Kane]

Norbert.

This Issue is resolved in Hotfix 9 for Backup Exec for Windows Servers. The download can be found here


32-bit
http://seer.entsupport.symantec.com/docs/286990.htm


64-bit
http://seer.entsupport.symantec.com/docs/286976.htm

[Norbert_Kurzka]

Just finished testing, hotfix 9 fixed the problem.
IDR of HP DL360 G4 with Windows 2003 R2 Standard was successfull.

thx symantec

[Ivan_Kvetkin]

This hotfix not resolve my problem.
1. I install hotfix on Media server.
2. Do new full backup.
3. Create new IDRCD. In wizard select 7 IDR files for 7 Win2k3 servers.
4. Boot from created CD.
5. When i select network restore problem repeated.
Folder Drivers on created CD contain drivers for 2 OS. 5.0.service pack4 and 5.2 service pack 1.
Network drivers for Win2k and Win2k3 identical.
Log file:


============================
Starting New Logging Session
============================
: Help File Name: B:\I386\system32\bkupexec\bedrwiz.chm
: CBedrwizPropSheets::DoPreProcessing() - Info: SCSI Controller(s) are present
: RunExternalApplication: RunDll32.Exe SetupApi,InstallHinfSection DefaultInstall 0 B:\I386\SYSTEM32\DMREG.INF
: RunExternalApplication: regsvr32 B:\I386\system32\atl.dll /s
: RunExternalApplication: regsvr32 B:\I386\system32\actxprxy.dll /s
: RunExternalApplication: regsvr32 B:\I386\system32\asctrls.ocx /s
: RunExternalApplication: regsvr32 B:\I386\system32\cryptdlg.dll /s
: RunExternalApplication: regsvr32 B:\I386\system32\ddrawex.dll /s
: RunExternalApplication: regsvr32 B:\I386\system32\devmgr.dll /s
: RunExternalApplication: regsvr32 B:\I386\system32\dispex.dll /s
: RunExternalApplication: regsvr32 B:\I386\system32\dmdlgs.dll /s
: RunExternalApplication: regsvr32 B:\I386\system32\dmdskmgr.dll /s
: RunExternalApplication: regsvr32 B:\I386\system32\dmview.ocx /s
: RunExternalApplication: regsvr32 B:\I386\system32\dxtmsft.dll /s
: RunExternalApplication: regsvr32 B:\I386\system32\dxtrans.dll /s
: RunExternalApplication: regsvr32 B:\I386\system32\els.dll /s
: RunExternalApplication: regsvr32 B:\I386\system32\filemgmt.dll /s
: RunExternalApplication: regsvr32 B:\I386\system32\hhctrl.ocx /s
: RunExternalApplication: regsvr32 B:\I386\system32\hlink.dll /s
: RunExternalApplication: regsvr32 B:\I386\system32\iedkcs32.dll /s
: RunExternalApplication: regsvr32 B:\I386\system32\iepeers.dll /s
: RunExternalApplication: regsvr32 B:\I386\system32\imgutil.dll /s
: RunExternalApplication: regsvr32 B:\I386\system32\itircl.dll /s
: RunExternalApplication: regsvr32 B:\I386\system32\itss.dll /s
: RunExternalApplication: regsvr32 B:\I386\system32\jscript.dll /s
: RunExternalApplication: regsvr32 B:\I386\system32\licmgr10.dll /s
: RunExternalApplication: regsvr32 B:\I386\system32\mmcndmgr.dll /s
: RunExternalApplication: regsvr32 B:\I386\system32\mshtmled.dll /s
: RunExternalApplication: regsvr32 B:\I386\system32\msrating.dll /s
: RunExternalApplication: regsvr32 B:\I386\system32\mstime.dll /s
: RunExternalApplication: regsvr32 B:\I386\system32\msxml.dll /s
: RunExternalApplication: regsvr32 B:\I386\system32\msxml3.dll /s
: RunExternalApplication: regsvr32 B:\I386\system32\netcfgx.dll /s
: RunExternalApplication: regsvr32 B:\I386\system32\netman.dll /s
: RunExternalApplication: regsvr32 B:\I386\system32\netshell.dll /s
: RunExternalApplication: regsvr32 B:\I386\system32\oleacc.dll /s
: RunExternalApplication: regsvr32 B:\I386\system32\plugin.ocx /s
: RunExternalApplication: regsvr32 B:\I386\system32\scrobj.dll /s
: RunExternalApplication: regsvr32 B:\I386\system32\scrrun.dll /s
: RunExternalApplication: regsvr32 B:\I386\system32\sendmail.dll /s
: RunExternalApplication: regsvr32 B:\I386\system32\vbscript.dll /s
: RunExternalApplication: regsvr32 B:\I386\system32\wshext.dll /s
: RunExternalApplication: regsvr32 B:\I386\system32\wshom.ocx /s
: RunExternalApplication: regsvr32 B:\I386\system32\browseui.dll /i /s
: RunExternalApplication: regsvr32 B:\I386\system32\iesetup.dll /i /s
: RunExternalApplication: regsvr32 B:\I386\system32\inseng.dll /i /s
: RunExternalApplication: regsvr32 B:\I386\system32\mshtml.dll /i /s
: RunExternalApplication: regsvr32 B:\I386\system32\netplwiz.dll /i /s
: RunExternalApplication: regsvr32 B:\I386\system32\shdocvw.dll /i /s
: RunExternalApplication: regsvr32 B:\I386\system32\shell32.dll /i /s
: RunExternalApplication: regsvr32 B:\I386\system32\urlmon.dll /i /s
: RunExternalApplication: regsvr32 B:\I386\system32\vss_ps.dll /s
: FillInDriveList(): GetVolumeInformation(C:\) returned 1.
: File system name: "NTFS"
: FillInDriveList(): GetVolumeInformation(D:\) returned 1.
: File system name: "NTFS"
: Level of Assistance = 0
: OS Version Info:
: Platform : nt
: Architecture : x86
: Major Version : 5
: Minor Version : 2
: System Root : B:\I386
: Product Type : 3
: Suite Mask : 0x0
: Service Pack :
: -----------------------------------------------------------------
: No devices to add.
: Entering RescanSCSIDevices()
: Entering TriggerMountManagerForAllVolumes()
: Drive letter assignment succeeded for volume: \Device\HarddiskVolume1
: Drive letter assignment succeeded for volume: \Device\HarddiskVolume2
: Drive letter assignment failed for volume: \Device\HarddiskVolume3. Error:
: Exit TriggerMountManagerForAllVolumes()
: FillInDriveList(): GetVolumeInformation(C:\) returned 1.
: File system name: "NTFS"
: FillInDriveList(): GetVolumeInformation(D:\) returned 1.
: File system name: "NTFS"
: CDRFile::GetStream: Failed to position to correct stream.
: No SFW Stream found.
: SetThisComputerName() - netBIOSComputerName. MARGO.
: CheckForShellFolderDriveLetter(). Drive Letter used by the restoring system: C:.
: CheckForShellFolderDriveLetter(). Drive Letter used by the restoring system: D:.
: Enter ClearDynamicDisksVolumeBootFlag()
: Exit ClearDynamicDisksVolumeBootFlag(). return code: 0x0
: RunExternalApplication: asr_ldm.exe /restore /sifpath=1:\I386\asr.sif
: REPART: Setting quick format parameter in ASR...
: RunExternalApplication: asr_fmt.exe /quick /restore /sifpath=1:\I386\asr.sif
: REPART: ReFormatting volumes...
: CreateFormatVolList. List of fixed volumes from asr.sif file:
: CreateFormatVolList. C:.
: CreateFormatVolList. D:.
: CreateFormatVolList. List of volumes that could contain B2D files:
: CreateFormatVolList. Final list of volumes (after removing volumes that could contain B2D files) that needs to be formatted:
: CreateFormatVolList. C:.
: CreateFormatVolList. D:.
: FormatVolumes::Quick Formatting C:
: ExecFormat. Format command line is FORMAT.COM C: /FS:NTFS /V: /FORCE /Q.
: FormatVolumes::Format successful
: FormatVolumes::Quick Formatting D:
: ExecFormat. Format command line is FORMAT.COM D: /FS:NTFS /V: /FORCE /Q.
: FormatVolumes::Format successful
: Informational: Entering CpsRunWinDisk::OnWizardNext()...
: FillInDriveList(): GetVolumeInformation(C:\) returned 1.
: File system name: "NTFS"
: FillInDriveList(): GetVolumeInformation(D:\) returned 1.
: File system name: "NTFS"
: Informational: About to set recovery data for auto/assisted...
: BEDRWIZ: Informational: Failed to read IDR Redirected restore data from Reg {data might not present at this state}. Error: 0x2, DataSize: 0, type: 0
: BEDRWIZ: Informational: Failed to open IDR key from Reg {data might not present at this state}. Error: 0x2
: IDR sys in reg data found. DataSize: 342
: CpsRunWinDisk: IDRSystemInfo::CreateInstance() returned 0x0

============================
Starting New Logging Session
============================
: CpsNetChoice::OnWizardNext() - Sets to Recover
: m_CurStorageEnv.NumDrives : 2
: TOTAL_NON_DRIVE_SETS : 4
: Store No: 1
: Drive Letter : C:\
: Label :
: Restore : No
: Manual Restore : Yes
: Set List
: ========
: Item selected for restore.
: Set Index : 1
: Device Name : C:
: Tape Family ID : 898537858
: Tape Seq Number : 1
: Backup Set Number : 19
: Side : 1
: PBA : 421726
: Backup Date Time : 12/14/2006 2:51:56 PM
: Backup Type : 1
: Media ID : {32B3295C-C04E-4643-8096-ED50A152FAC6}
: Family ID : {E2134D0A-5717-400E-9C81-C2E3DBD9F594}
: Media Label : DLT000001
: Media Type : 4
: Device Type : 5
: Device Sub Type : 0
: SCSI ID : 6
: SCSI Lun : 0
: SCSI Port : 4
: SCSI Bus : 0
: SCSI Slot : -1
: Inquiry String : COMPAQ 160GB SDLT DRV
: Changer Inq String :
: Set Size : 1767186321
: Media Server Name : VANESSA
: B2D Path :
: Removable B2D : 0
: DLE device name: \\margo.corp.nsk.vtb.ru\C:
: Feat, ext feat bits: 0xb111579, 0x0
: OS id, OS ver: 14, 3
: Drive feature: 0xffa7f
: Storage Device ID : {D183F321-3F23-455B-BF7B-5F6DB7DB13A2}
: Media Server ID : {617FD2BF-9063-419D-B738-AE820C15BA7A}
: SetCopy Content ID : {98EFC590-CBD3-44A9-A15C-2780A59C77AA}
: ---------------------------------------------------------------
: Store No: 2
: Drive Letter : D:\
: Label :
: Restore : No
: Manual Restore : Yes
: Set List : Empty
: ========
: Store No: 3
: Drive Letter : 1:\
: Label :
: Restore : No
: Manual Restore : Yes
: Set List : Empty
: ========
: Store No: 4
: Drive Letter : 1:\
: Label :
: Restore : No
: Manual Restore : Yes
: Set List : Empty
: ========
: Store No: 5
: Drive Letter : 1:\
: Label :
: Restore : No
: Manual Restore : Yes
: Set List
: ========
: Item selected for restore.
: Set Index : 1
: Device Name : \\margo.corp.nsk.vtb.ru\Shadow?Copy?Components
: Tape Family ID : 910360594
: Tape Seq Number : 1
: Backup Set Number : 58
: Side : 1
: PBA : 488240
: Backup Date Time : 2/3/2007 8:25:07 AM
: Backup Type : 10
: Media ID : {265408A9-6B8A-49F7-B334-A7FFD0683C31}
: Family ID : {3A0453DB-98D9-43C1-AC5D-5486ECBD664B}
: Media Label : LTO000007
: Media Type : 8
: Device Type : 18
: Device Sub Type : 0
: SCSI ID : 3
: SCSI Lun : 0
: SCSI Port : 3
: SCSI Bus : 0
: SCSI Slot : 0
: Inquiry String : HP Ultrium 2-SCSI
: Changer Inq String :
: Set Size : 21337730
: Media Server Name : VANESSA
: B2D Path :
: Removable B2D : 0
: DLE device name: \\margo.corp.nsk.vtb.ru\Shadow?Copy?Components
: Feat, ext feat bits: 0x3020109, 0x0
: OS id, OS ver: 47, 0
: Drive feature: 0xffb7f
: Storage Device ID : {007129E3-2863-4377-B5DD-42A26A914752}
: Media Server ID : {617FD2BF-9063-419D-B738-AE820C15BA7A}
: SetCopy Content ID : {C4127071-F77F-46EE-8098-6F2D2B2AA66A}
: ---------------------------------------------------------------
: Store No: 6
: Drive Letter : 1:\
: Label :
: Restore : No
: Manual Restore : Yes
: Set List
: ========
: Item selected for restore.
: Set Index : 1
: Device Name : \\margo.corp.nsk.vtb.ru\System?State
: Tape Family ID : 910360594
: Tape Seq Number : 1
: Backup Set Number : 59
: Side : 1
: PBA : 488572
: Backup Date Time : 2/3/2007 8:25:31 AM
: Backup Type : 1
: Media ID : {265408A9-6B8A-49F7-B334-A7FFD0683C31}
: Family ID : {3A0453DB-98D9-43C1-AC5D-5486ECBD664B}
: Media Label : LTO000007
: Media Type : 8
: Device Type : 30
: Device Sub Type : 0
: SCSI ID : 3
: SCSI Lun : 0
: SCSI Port : 3
: SCSI Bus : 0
: SCSI Slot : 0
: Inquiry String : HP Ultrium 2-SCSI
: Changer Inq String :
: Set Size : 1165389094
: Media Server Name : VANESSA
: B2D Path :
: Removable B2D : 0
: DLE device name: \\margo.corp.nsk.vtb.ru\System?State
: Feat, ext feat bits: 0x20000, 0x0
: OS id, OS ver: 59, 0
: Drive feature: 0xffb7f
: Storage Device ID : {007129E3-2863-4377-B5DD-42A26A914752}
: Media Server ID : {617FD2BF-9063-419D-B738-AE820C15BA7A}
: SetCopy Content ID : {EFDD03FE-8DD1-45CF-8C44-42DA9F0E632E}
: ---------------------------------------------------------------
: OS Version Info:
: Platform : nt
: Architecture : x86
: Major Version : 5
: Minor Version : 2
: System Root : B:\I386
: Product Type : 3
: Suite Mask : 0x0
: Service Pack :
: ClassifyNetworkDevices() - Processing Network Device: pci\VEN_14E4&DEV_1648&SUBSYS_00D00E11&REV_10
: Device instance id: PCI\VEN_14E4&DEV_1648&SUBSYS_00D00E11&REV_10\4&19638ECB&0&10E0
: ==============================
: Network Driver Found - Details
: ==============================
: Driver Desc : HP NC7782 Gigabit Server Adapter
: Hardware ID : pci\ven_14e4&dev_1648&subsys_00d00e11
: Inf File : b:\drivers\inf\5.0.service pack 4@q57w2k_2dcd2_207149@oem24.inf
: SectionName : NC7782.XpInst
: Device instance id: PCI\VEN_14E4&DEV_1648&SUBSYS_00D00E11&REV_10\4&19638ECB&0&11E0
: ==============================
: Network Driver Found - Details
: ==============================
: Driver Desc : HP NC7782 Gigabit Server Adapter
: Hardware ID : pci\ven_14e4&dev_1648&subsys_00d00e11
: Inf File : b:\drivers\inf\5.0.service pack 4@q57w2k_2dcd2_207149@oem24.inf
: SectionName : NC7782.XpInst
: OS Version Info:
: Platform : nt
: Architecture : x86
: Major Version : 5
: Minor Version : 2
: System Root : B:\I386
: Product Type : 3
: Suite Mask : 0x0
: Service Pack :
:

: Preparing to install PCI\VEN_14E4&DEV_1648&SUBSYS_00D00E11&REV_10\4&19638ECB&0&10E0
: Installing PCI\VEN_14E4&DEV_1648&SUBSYS_00D00E11&REV_10\4&19638ECB&0&10E0
:
: InfDirectiveCopyFiles::Execute() - Service Name = q57w2k, loadDriver = 1
: Copying file from <> to <1:\i386\system32\drivers\>
: Error copying file q57xp32.sys from <> to <1:\i386\system32\drivers\>. Error Code: 0x2
: Error executing the directive of the device install: NC7782.XpInst.ntx86
: Error executing the directives of the device install: NC7782.XpInst.ntx86
: Error install driver for the hardware id from the inf file <>
: Error loading driver for the device: HP NC7782 Gigabit Server Adapter
:

: Preparing to install PCI\VEN_14E4&DEV_1648&SUBSYS_00D00E11&REV_10\4&19638ECB&0&11E0
: Installing PCI\VEN_14E4&DEV_1648&SUBSYS_00D00E11&REV_10\4&19638ECB&0&11E0
:
: InfDirectiveCopyFiles::Execute() - Service Name = q57w2k, loadDriver = 1
: Copying file from <> to <1:\i386\system32\drivers\>
: Error copying file q57xp32.sys from <> to <1:\i386\system32\drivers\>. Error Code: 0x2
: Error executing the directive of the device install: NC7782.XpInst.ntx86
: Error executing the directives of the device install: NC7782.XpInst.ntx86
: Error install driver for the hardware id from the inf file <>
: Error loading driver for the device: HP NC7782 Gigabit Server Adapter
: CpsNewModeNetwork::OnInitDone() - Error installing network
: CopyDriverFilesToVirtualDisk(): Path = B:\DRIVERS\INF
: Copying files from <> to <1:\USER>
: OS Version Info:
: Platform : nt
: Architecture : x86
: Major Version : 5
: Minor Version : 2
: System Root : B:\I386
: Product Type : 3
: Suite Mask : 0x0
: Service Pack :
: ClassifyNetworkDevices() - Processing Network Device: pci\VEN_14E4&DEV_1648&SUBSYS_00D00E11&REV_10
: Device instance id: PCI\VEN_14E4&DEV_1648&SUBSYS_00D00E11&REV_10\4&19638ECB&0&10E0
: ==============================
: Network Driver Found - Details
: ==============================
: Driver Desc : HP NC7782 Gigabit Server Adapter
: Hardware ID : pci\ven_14e4&dev_1648&subsys_00d00e11
: Inf File : 1:\user\54.inf
: SectionName : NC7782.XpInst
: Device instance id: PCI\VEN_14E4&DEV_1648&SUBSYS_00D00E11&REV_10\4&19638ECB&0&11E0
: ==============================
: Network Driver Found - Details
: ==============================
: Driver Desc : HP NC7782 Gigabit Server Adapter
: Hardware ID : pci\ven_14e4&dev_1648&subsys_00d00e11
: Inf File : 1:\user\54.inf
: SectionName : NC7782.XpInst
: OS Version Info:
: Platform : nt
: Architecture : x86
: Major Version : 5
: Minor Version : 2
: System Root : B:\I386
: Product Type : 3
: Suite Mask : 0x0
: Service Pack :
:

: Preparing to install PCI\VEN_14E4&DEV_1648&SUBSYS_00D00E11&REV_10\4&19638ECB&0&10E0
: Installing PCI\VEN_14E4&DEV_1648&SUBSYS_00D00E11&REV_10\4&19638ECB&0&10E0
:
: InfDirectiveCopyFiles::Execute() - Service Name = q57w2k, loadDriver = 1
: Copying file from <1:\user\> to <1:\i386\system32\drivers\>
: Error copying file q57xp32.sys from <1:\user\> to <1:\i386\system32\drivers\>. Error Code: 0x2
: Error executing the directive of the device install: NC7782.XpInst.ntx86
: Error executing the directives of the device install: NC7782.XpInst.ntx86
: Error install driver for the hardware id from the inf file <1:\user\54.inf>
: Error loading driver for the device: HP NC7782 Gigabit Server Adapter
:

: Preparing to install PCI\VEN_14E4&DEV_1648&SUBSYS_00D00E11&REV_10\4&19638ECB&0&11E0
: Installing PCI\VEN_14E4&DEV_1648&SUBSYS_00D00E11&REV_10\4&19638ECB&0&11E0
:
: InfDirectiveCopyFiles::Execute() - Service Name = q57w2k, loadDriver = 1
: Copying file from <1:\user\> to <1:\i386\system32\drivers\>
: Error copying file q57xp32.sys from <1:\user\> to <1:\i386\system32\drivers\>. Error Code: 0x2
: Error executing the directive of the device install: NC7782.XpInst.ntx86
: Error executing the directives of the device install: NC7782.XpInst.ntx86
: Error install driver for the hardware id from the inf file <1:\user\54.inf>
: Error loading driver for the device: HP NC7782 Gigabit Server Adapter
: CpsNewModeNetwork::OnInitDone() - Error installing network

[Joshua_Kane]

Ivan:

From the log it looks like, the IDR driver database does not contain the 2003 driver at all ( q57xp32.sys ). The only driver that matches for the device is the W2K driver inf which will not work on 2003. This means either you did not backup the MARGO system after the media server hotfix or you might still be running with an older IDR CD.

I need to know the following

* file version of the i386\system32\bkupexec\bedrwiz.exe in the IDR CD.
* list of files under the DRIVERS\INF directory and the "DRIVERS\5.2 service pack 1" directory.


Joshua Kane
Symantec

Backup Exec for Windows Servers Free E-mail Support
http://seer.entsupport.symantec.com/email_forms/intro_emailsup.asp

[Ivan_Kvetkin]

> From the log it looks like, the IDR driver database
> does not contain the 2003 driver at all ( q57xp32.sys
> ). The only driver that matches for the device is the
> W2K driver inf which will not work on 2003. This
> means either you did not backup the MARGO system
> after the media server hotfix or you might still be
> running with an older IDR CD.
hotfix was installed 02 feb 2007
last full backup in 04 feb 2007 and MARGO dr file date is 04 feb 2007.
inf file for network card for Win2k and Win2k3 is identical from HP.

>
> I need to know the following
>
> file version of the
> i386\system32\bkupexec\bedrwiz.exe in the IDR CD.
11.0.6235.9 from 29 dec 2006 10:22:26

> list of files under the DRIVERS\INF directory and
> the "DRIVERS\5.2 service pack 1" directory.

Volume in drive E is IDR Bootable CD
Volume Serial Number is 511A-A507

Directory of E:\DRIVERS

07.12.2006 11:26 .
05.02.2007 12:06 ..
25.12.2006 12:13 5.0.SERVICE PACK 4
21.12.2006 16:11 5.2.SERVICE PACK 1
07.12.2006 11:26 CUSTOM
07.12.2006 11:26 INF
0 File(s) 0 bytes

Directory of E:\DRIVERS\5.0.SERVICE PACK 4

25.12.2006 12:13 .
07.12.2006 11:26 ..
25.12.2006 12:13 ATAPI_1DF44_142983
25.12.2006 12:13 CPQCISSM_124F0_23666
25.12.2006 12:13 INTELIDE_3CB9_134071
25.12.2006 12:13 PCIIDE_6354_132535
25.12.2006 12:13 Q57W2K_2DCD2_207149
0 File(s) 0 bytes

Directory of E:\DRIVERS\5.0.SERVICE PACK 4\ATAPI_1DF44_142983

25.12.2006 12:13 .
25.12.2006 12:13 ..
20.06.2003 18:00 86?672 ATAPI.SYS
19.06.2003 18:05 35?600 STORPROP.DLL
2 File(s) 122?272 bytes

Directory of E:\DRIVERS\5.0.SERVICE PACK 4\CPQCISSM_124F0_23666

25.12.2006 12:13 .
25.12.2006 12:13 ..
19.05.2006 11:12 16?512 CPQCISSM.SYS
1 File(s) 16?512 bytes

Directory of E:\DRIVERS\5.0.SERVICE PACK 4\INTELIDE_3CB9_134071

25.12.2006 12:13 .
25.12.2006 12:13 ..
19.06.2003 14:05 86?672 ATAPI.SYS
19.06.2003 18:05 4?624 INTELIDE.SYS
19.06.2003 14:05 22?064 PCIIDEX.SYS
3 File(s) 113?360 bytes

Directory of E:\DRIVERS\5.0.SERVICE PACK 4\PCIIDE_6354_132535

25.12.2006 12:13 .
25.12.2006 12:13 ..
20.06.2003 18:00 86?672 ATAPI.SYS
20.06.2003 18:00 3?088 PCIIDE.SYS
20.06.2003 18:00 22?064 PCIIDEX.SYS
3 File(s) 111?824 bytes

Directory of E:\DRIVERS\5.0.SERVICE PACK 4\Q57W2K_2DCD2_207149

25.12.2006 12:13 .
25.12.2006 12:13 ..
16.05.2006 15:33 154?874 Q57W2K.SYS
1 File(s) 154?874 bytes

Directory of E:\DRIVERS\5.2.SERVICE PACK 1

21.12.2006 16:11 .
07.12.2006 11:26 ..
21.12.2006 16:11 ATAPI_1970F_174319
21.12.2006 16:11 CPQCISSM_124F0_23666
21.12.2006 16:11 E1EXPRESS_2CB80_706725
21.12.2006 16:11 INTELIDE_291E_161007
21.12.2006 16:11 LSI_SCSI_255EE_95053
05.02.2007 12:07 PCIIDE_9478_131635
21.12.2006 16:11 PCIIDE_9478_141360
21.12.2006 16:11 Q57W2K_34AC5_208435
05.02.2007 12:07 RTL8139_D3C6_30271
0 File(s) 0 bytes

Directory of E:\DRIVERS\5.2.SERVICE PACK 1\ATAPI_1970F_174319

21.12.2006 16:11 .
21.12.2006 16:11 ..
25.03.2005 18:00 95?744 ATAPI.SYS
25.03.2005 00:14 48?128 STORPROP.DLL
2 File(s) 143?872 bytes

Directory of E:\DRIVERS\5.2.SERVICE PACK 1\CPQCISSM_124F0_23666

21.12.2006 16:11 .
21.12.2006 16:11 ..
19.05.2006 11:12 16?512 CPQCISSM.SYS
1 File(s) 16?512 bytes

Directory of E:\DRIVERS\5.2.SERVICE PACK 1\E1EXPRESS_2CB80_706725

21.12.2006 16:11 .
21.12.2006 16:11 ..
06.07.2005 15:12 163?840 E1000MSG.DLL
18.05.2005 17:35 2?794 E1E5132.DIN
01.09.2005 11:52 176?640 E1E5132.SYS
23.06.2005 09:59 17?408 ETCO32.DLL
14.06.2005 21:08 20?480 NICCO32.DLL
19.05.2005 06:28 21?504 NICIN32.DLL
15.06.2005 12:27 126?976 PROUNSTL.EXE
7 File(s) 529?642 bytes

Directory of E:\DRIVERS\5.2.SERVICE PACK 1\INTELIDE_291E_161007

21.12.2006 16:11 .
21.12.2006 16:11 ..
25.03.2005 18:00 95?744 ATAPI.SYS
25.03.2005 00:05 7?680 INTELIDE.SYS
25.03.2005 18:00 27?136 PCIIDEX.SYS
3 File(s) 130?560 bytes

Directory of E:\DRIVERS\5.2.SERVICE PACK 1\LSI_SCSI_255EE_95053

21.12.2006 16:11 .
21.12.2006 16:11 ..
17.11.2005 15:43 91?648 LSI_SCSI.SYS
1 File(s) 91?648 bytes

Directory of E:\DRIVERS\5.2.SERVICE PACK 1\PCIIDE_9478_131635

05.02.2007 12:07 .
21.12.2006 16:11 ..
24.03.2005 17:55 95?744 ATAPI.SYS
24.03.2003 23:04 5?632 PCIIDE.SYS
24.03.2005 18:09 27?136 PCIIDEX.SYS
3 File(s) 128?512 bytes

Directory of E:\DRIVERS\5.2.SERVICE PACK 1\PCIIDE_9478_141360

21.12.2006 16:11 .
21.12.2006 16:11 ..
24.03.2005 16:55 95?744 ATAPI.SYS
11.03.2005 14:15 9?065 ICH7IDE.CAT
24.03.2003 22:04 5?632 PCIIDE.SYS
24.03.2005 17:09 27?136 PCIIDEX.SYS
4 File(s) 137?577 bytes

Directory of E:\DRIVERS\5.2.SERVICE PACK 1\Q57W2K_34AC5_208435

21.12.2006 16:11 .
21.12.2006 16:11 ..
16.05.2006 15:33 156?160 Q57XP32.SYS
1 File(s) 156?160 bytes

Directory of E:\DRIVERS\5.2.SERVICE PACK 1\RTL8139_D3C6_30271

05.02.2007 12:07 .
21.12.2006 16:11 ..
24.03.2005 18:13 20?992 RTL8139.SYS
1 File(s) 20?992 bytes

Directory of E:\DRIVERS\CUSTOM

07.12.2006 11:26 .
07.12.2006 11:26 ..
0 File(s) 0 bytes

Directory of E:\DRIVERS\INF

07.12.2006 11:26 .
07.12.2006 11:26 ..
20.06.2003 18:00 20?711 5.0.SERVICE PACK 4@ATAPI_1DF44_142983@MSHDC.INF
19.05.2006 11:12 7?154 5.0.SERVICE PACK 4@CPQCISSM_124F0_23666@OEM20.INF
19.06.2003 14:05 20?711 5.0.SERVICE PACK 4@INTELIDE_3CB9_134071@MSHDC.INF
20.06.2003 18:00 20?711 5.0.SERVICE PACK 4@PCIIDE_6354_132535@MSHDC.INF
16.05.2006 15:32 52?275 5.0.SERVICE PACK 4@Q57W2K_2DCD2_207149@OEM24.INF
25.03.2005 18:00 30?447 5.2.SERVICE PACK 1@ATAPI_1970F_174319@MSHDC.INF
27.09.2006 11:21 7?154 5.2.SERVICE PACK 1@CPQCISSM_124F0_23666@OEM19.INF
01.09.2005 12:19 177?083 5.2.SERVICE PACK 1@E1EXPRESS_2CB80_706725@OEM3.INF
25.03.2005 18:00 30?447 5.2.SERVICE PACK 1@INTELIDE_291E_161007@MSHDC.INF
01.12.2006 11:28 3?405 5.2.SERVICE PACK 1@LSI_SCSI_255EE_95053@OEM6.INF
12.01.2007 11:08 3?123 5.2.SERVICE PACK 1@PCIIDE_9478_131635@OEM10.INF
11.03.2005 14:15 3?783 5.2.SERVICE PACK 1@PCIIDE_9478_141360@ICH7IDE.INF
27.09.2006 11:22 52?275 5.2.SERVICE PACK 1@Q57W2K_34AC5_208435@OEM22.INF
25.03.2005 18:00 9?279 5.2.SERVICE PACK 1@RTL8139_D3C6_30271@NETRTSNT.INF
14 File(s) 438?558 bytes

Total Files Listed:
47 File(s) 2?312?875 bytes
56 Dir(s) 0 bytes free

[Joshua_Kane]

Ivan:

For some reason the OS is picking up the wrong INF file ( Your W2K INF file) This could be because the W2K INF file contains a later DriverVersion entry in it compared to the 2003 one for the network device.


Here is how you can provide the correct INF and driver in this case.

When in the IDR Recovery wizard on the network install page, press Shift+F10 to get a command prompt and run the following commands

B:\> rd z:\user /s /q
B:\> md z:\test
B:\> copy "B:\DRIVERS\INF\5.2.SERVICE PACK 1@Q57W2K_34AC5_208435@OEM22.INF" z:\test\oem22.inf
B:\> copy ""B:\DRIVERS\5.2.SERVICE PACK 1\Q57W2K_34AC5_208435\Q57XP32.SYS"" z:\test\Q57XP32.SYS

Now Click the 'Have Disk' button and point to "z:\test".

Joshua Kane
Symantec

[Ivan_Kvetkin]

Thanks. Following this instructions network drivers were installed. Recovering (Restore) completed successfully. But i have some questions:
1. Why did IDR Preparation Wizard put Win2k drivers on Recovery CD?
2. Why did IDR Recovery wizard, when I am booting from CD, attempt load Win2k drivers? Drivers have equal versions, date, size and compatible with Win2k and Win2k3 systems.
May Symantec solve this problem? In extraordinary situation problems mantioned above can lead to loss of time.

[Joshua_Kane]

Ivan:

>> Why did IDR Preparation Wizard put Win2k drivers on Recovery CD?

This happened because at some point you created a W2K recovery CD and the IDR driver database on the media server { \idr\Drivers dir } gets updated everytime a new IDR recovery CD gets created. The idea here is to collect multitiude of drivers from various operating systems, hoping that during a disaster recovery scenario at least one of the driver from the list might match for a device that is found on the recovering system regardless of the OS.

>> Why did IDR Recovery wizard, when I am booting from CD, attempt load Win2k drivers? Drivers have equal versions, date, size and compatible with Win2k and Win2k3 systems.

In this case the drivers are not of equal size or version. ( W2K driver is Q57W2K.SYS, 2003 driver is Q57XP32.SYS ). It so happens that the INF files are of the same size ( OEM24.INF & OEM22.INF ). Even then the 2003 INF file has the latest date, so the OS should have picked that one up instead of the W2K one.

Without looking into both the INF files and the device installation log that should be created by adding the "LogLevel" and "LogPath" entries under the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup registry key ( these registry keys are explained in the IDR TOI presentation ), I cannot conclude why the OS decided to pick up the W2K inf file. I guess this could be an exception to the rule.


Joshua Kane
Syamantec

[Ivan_Kvetkin]

Wherefore copy Win2k drivers on IDR Recovery CD with Win2k3 system files?

[Joshua_Kane]

Ivan I am afraid I don't understand your last comment.

Joshua Kane
Symantec

[Ivan_Kvetkin]

I need to know the reason:
Why when IDR Recovery CD is created, drivers for OS Win2k is copied on it, but the IDR Recovery CD is base for recovery servers from OS Win2k3 and contains system filesWin2k3?