Job failed for 2 days...

[jecoman]

Hello:

I have veritas backupexec 9.1 Rev.4691 and for the last 2 days I can't get a backup done.

The job log is always the same:

In the jobcompletiotion status window appears this:
"Job ended: quinta-feira, 31 de Março de 2005 at 17:26:29
Completed status: Failed
Final error: 0xa0008492 - Database Query Failure - see job log for details.

Final error category: Resource Errors"

In the errors window appears this:

"Backup - SBSSERVER
An error occurred on a query to database Planitoi.
The SQL Server virtual device api was waiting and the timeout interval had elapsed.

For more information, click the following link:

http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml"

I click in the link but in the page where it takes, have no answer.

In the exception window appears this:

"Backup - SBSSERVER The item SBSSERVER\Planitoi in use - skipped."

What can it be? Anyone knows?

[Sharvari_Deshmu]

Hello,

To resolve the issue please see the technote below:

title:
"Final error : 0xa0008492 - Database Query Failure" and "An error occurred on query to database. A SQL Server virtual device access denied error occurred" is returned during a backup of Microsoft SQL Server databases.

http://support.veritas.com/docs/270154

Title:

"Database Query Failure. See the job log for details" (a0008492 HEX or e0008492 HEX) is reported during a restore of a SQL database

http://support.veritas.com/docs/262416

Thanks,

[Sheetal_Risbood]

Hi,

In reference to our previous reply to your post, we would request you to update us on the progress.

However, if we do not receive your intimation within two business days, this post would be assumed answered and archived.


Thanks.

[Sheetal_Risbood]

As per our previous reply, marking the case as assumed answered and moving it to answered questions pool.